Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
- Store opening and closing procedures
- Employee supervision and motivation
- Store operations oversight
- Shift checklists
- Staff training and development
- Team-oriented
- Reliable
- Employee training
- Root cause analysis
- Retail inventory management
- Employee development
- Profit and loss accountability
Los Angeles, CA, 04/2018 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Oversaw all store operations while generating $180,000 in monthly sales.
- Implemented succession planning by training and developing associates into leadership positions.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assessed, optimized and elevated operations to target current and expected demands.
North Randall, OH, 09/2017 - 04/2018
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
- Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
Rose Hill, NC, 09/2012 - 09/2017
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
City, STATE, 12/2009 - 12/2012
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Verified orders and bagged items for easy transport.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
My current store was ranked Number One in overall performance in the District (15 Stores) and Region (110 Stores) and top 10 in the Division for the fiscal 2020 year, and continues to rank Number One for the fiscal 2021 year.
When Carepass was launched as a test in the Boston Area in October of 2018, my store took the lead in promoting the program to our customers. We did so well with getting sign ups, that we were visited by Corporate, and came up with best practices, and goals that are still used company wide to date. Myself and my team also collaborated with Corporate to develop training videos for the company that were utilized when Carepass was launched Company wide.
Volunteered at the Kiva Center in Worcester. I took training to become a Peer Facilitator and then Certified Peer Specialist. I ran peer support groups, and Alternative to Suicide groups in the Worcester Area Community.
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School Attended
- Southern New Hampshire University
Job Titles Held:
- Store Manager RX
- Store Manager in Training
- Shift Supervisor
- Shift Supervisor
Degrees
- Some College (No Degree)
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