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Store Manager/Operations Manager Resume Example

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STORE MANAGER/OPERATIONS MANAGER
Summary

Bright leader offering over 13 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.

Skills
  • Managerial experience
  • Systems implementation
  • Process improvement strategies
  • Workforce training
  • Staff training and development
  • Business Administration
  • Retail operations management
  • Product management
Experience
Store Manager/Operations Manager
Santa Clara, CAWhite House Black Market/Jan 2018 to Current
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Trained 20-person staff to deliver outstanding customer service and assistance.
  • Conducted quartely performance reviews to organize training and development for staff.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Trained all new assistant managers and associates on store security, monetary procedures and customer service expectations.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Oversaw inventory management to minimize waste.
  • Created and delivered weekly schedule assignments to staff members so all shifts received adequate coverage.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into inventory management system.
Store
Milpitas, CAHot Topic Inc./Aug 2016 to Jan 2018
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Created and delivered weekly schedule assignments to staff members so all shifts received adequate coverage.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Counted cash drawers and made bank deposits.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
Store Manager 3 Locations
Santa Clara, CAWhite House Black Market/Jul 2007 to Aug 2016
  • Created agendas and communication materials for team meetings.
  • Improved profit margins by streamlining operations and workflow.
  • Collaborated in development of operations procedures.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Created weekly schedules for employees.
  • Assigned all employees to specific duties to best meet needs of store.
  • Managed special store projects to improve store-wide processes and operations.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Grew revenue by improving sales and service strategies.
  • Used Point of Sale register system to complete transactions.
  • Assisted in 10 store openings and 2 store closings.
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Evaluated employee performance.
  • Directed and supervised staff performance.
Education and Training
Bachelor of Science: Business PsychologyPalo Alto UniversityExpected in Aug 2021Palo Alto, CA
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Resume Overview

Companies Worked For:

  • White House Black Market
  • Hot Topic Inc.

School Attended

  • Palo Alto University

Job Titles Held:

  • Store Manager/Operations Manager
  • Store
  • Store Manager 3 Locations

Degrees

  • Bachelor of Science : Business Psychology

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