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store manager of shell 8 resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Focused, Self-motivated,

Store Manager versed in all aspects of running, multiple retail establishments and there respected location, simultaneously. This includes, opening and closing procedures, banking, hiring and firing, Back-Office system, security servailance, Bookkeeping, Accounting, and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Customer-oriented Store Manager offering over 12 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Productive Business Manager bringing [Number] years of office administration and billing services expertise to enhance [Type] team. Well-versed in performing effectively across diverse industries, including [Industry] and [Industry]. Proven success in identifying process improvements to optimize efficiency and billing accuracy. Dedicated to implementing initiatives to reduce costs and cultivate quality customer care.

Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

Flexible hard worker ready to learn and contribute to team success.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Reliable Store Manager with [Number] years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing processes, to strengthen and expand revenue streams.

Customer-oriented Store Manager offering over [Number] years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Reliable Store Manager with 17 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Im a Business and Marketing student with a background as a Store Manager Daycare Facilities approved by Call Center Customer Support Centers and Bookkeeping capabilities. Proven history of [Skill] and [Skill].

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Store operations oversight
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Staff training and development
  • Employee training
  • Retail inventory management
  • Risk management
  • Team-oriented
  • Reliable
  • Project management
  • Operational budgeting
  • Shift checklists
  • Program implementation
  • Outstanding communication skills
  • Performance improvements
  • Recruiting and hiring
  • Purchasing and planning
  • Employee development
  • Cost analysis and savings
  • Cross-functional team management
  • Schedule management
  • Profit and loss accountability
  • Supervision and training
  • Sound judgment
  • Customer retention
  • Financial administration
  • Accurate cash handling
  • Bi-weekly payroll management
  • Reporting
  • Submitting tax payments
  • Check processing
  • Expense reimbursements
  • Calculating deductions
  • Tax law knowledge
  • Coordinating retirement benefits
  • Directing teams
  • Recordkeeping skills
  • Resolving payroll problems
  • Documentation requirements
  • Regulatory compliance
  • Data entry abilities
  • Reporting expertise
  • Strength in research
  • Bookkeeping skills
  • Data review
  • Compliance
  • Employment tax knowledge
  • Staff compensation
  • New employee orientations
  • Human resources management
  • HR policies and procedures expertise
  • Project Planning
  • Exceptional communicator
  • Confidential document control
  • Time and labor control
  • Maintains confidentiality
  • Customer relations
  • Training development
  • Benefits programs
  • Human resources audits
  • Negotiation
  • People-oriented
Experience
06/2005 to 04/2017
Store Manager of Shell #8 Lobel Financial San Antonio, TX,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Implemented succession planning by training and developing 9 associates into leadership positions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw store operations while generating, on average, $46,877 in monthly sales.
  • Boosted sales by 43% by cultivating customer rapport and delivering superior customer service.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Drove sales with efficient merchandising and frequent aisle recoveries to maintain organized, attractive displays.
  • Monitored product inventory levels to support completion of order requests and audits.
  • Identified and implemented strategies to increase store traffic with customer- and community-focused events.
  • Forecasted business and aligned operational plans with expected demands.
05/2012 to 03/2015
Store Manager #6; Simultaneously With #8 Shell Station #6; Lincoln Rd Extension Site City, STATE,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Implemented succession planning by training and developing 4 associates into leadership positions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Boosted sales by 64% by cultivating customer rapport and delivering superior customer service.
  • Diminished total loss by 37% by implementing effective operational improvements.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
01/2016 to 11/2016
Call Center Agent Pride Staff For Walmart City, STATE,
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Managed high-volume of inbound and outbound customer calls.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Conducted CRM tasks to maintain quality assurance satisfaction levels.
  • Consulted with customers regarding needs and addressed concerns.
  • Processed layaways, returns and exchanges.
Education and Training
Expected in 05/2005 to to
High School Diploma:
Seminary High School - Seminary, MS
GPA:
Expected in 05/2002 to to
Business And Marketing Certification: Business And Marketing
Covington County Vocational Technology - Collins, MS
GPA:
Expected in 05/2005 to to
Child Care Certification : Early Child Education And Developmental Daycare Program
Covington County Vocational Technology - Collins, MS
GPA:
Expected in 10/2002 to to
C.P.R. Certification : C.P.R. (Child Care I&II Internship)
Covington County Vocational Technology - Collins, MS
GPA:

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Resume Overview

School Attended

  • Seminary High School
  • Covington County Vocational Technology
  • Covington County Vocational Technology
  • Covington County Vocational Technology

Job Titles Held:

  • Store Manager of Shell #8
  • Store Manager #6; Simultaneously With #8
  • Call Center Agent

Degrees

  • High School Diploma
  • Business And Marketing Certification
  • Child Care Certification
  • C.P.R. Certification

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