store manager of operations resume example with 11+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Skills
Financial Statement Review
Multitasking and Organization
Records Organization and Management
Supply Ordering
Management Training
Finance and Accounting Oversight
Customer Service
Cash Management
Recruiting and Hiring
P&L Responsibility
Customer Accounts Management
Risk Level Determination
Work History
04/2015 to 06/2022Store Manager of OperationsHuntington Ingalls Industries | Fairfax, VA,
Increased sales by 80% with special displays and promotions.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Supervised guests at front counter, answering questions regarding products.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Coached sales associates on product knowledge by using wide variety of training tools.
Supervise and ensure that Customers are not placed on hold no longer than 30 seconds.
Supervise and ensure Employees consistently perform phone skills according to company guidelines
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Contacted customers directly to notify of fraudulent activity and minimize impacts.
12/2010 to 04/2016Church SecretaryNew Hope M.B Church | City, STATE,
Created and updated membership rosters, church documents and basic reports.
Directed administrative and secretarial support for pastors, program directors and volunteers at New Hope M.B church.
Greeted visitors, callers and members of congregation courteously and promptly
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Composed and proofread memos, letters and reports to verify error-free communication.
Maintained daily reports and advised executive leaders in decision-making processes.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Handled church correspondence, member database and building scheduling
Created and updated membership rosters, church documents and basic reports
Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities
03/2013 to 02/2015Mail Carrier USPS | City, STATE,
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Distributed mail on foot to residences and businesses, delivering to approximately 250 customers per shift.
Directly interacted with customers to deliver mail, packages and ordered goods.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Helped customers by carrying oversized parcels inside residences.
Sold stamps to customers along route and counted back bills and change to avoid errors.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Demonstrated respect, friendliness and willingness to help wherever needed.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Expected in 05/2015 to to Bachelor of Science | ChemistryUniversity of Chicago, Chicago, ILGPA:
Expected in 05/2011 to to Associate of Science | Criminal JusticeRichard J Daley College, 7500 S Pulaski Rd, Chicago, IL 60652, GPA:
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