store manager jan 2021 current resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Retail Supervisor who is highly energetic, out going and detail-oriented that thrives in fast-paced environments. Proven ability to meet company expectations to propel accomplishments while providing myself with the necessary tools to succeed. Detail-oriented and determined to maintain great customer relationship to encourage sales. Ambitious and passionate professional willing to take on new challenges while adapting to business changes. Willing to dedicate my time and hard work to show the best of me and pursue a successful career with a growing company.

  • Dependable independent worker
  • POS systems
  • Adaptive team player
  • Cheerful and energetic
  • Active listening skills
  • Effective team player
  • Organized
  • Invoice processing
  • Inventory control procedures
  • Sharp problem solver
  • Dependable and reliable
  • Energetic work attitude
  • Superior organization
  • Flexible scheduling
  • Customer service expert
  • Courteous demeanor
  • Time management
  • Able to lift 50 lbs
  • Dedicated team player
  • Strong communication skills
  • Perfect attendance record
  • Inventory control
  • Great numeracy skills
Work History
11/2016 to Current Store Manager- Jan 2021-Current Behavior Health Network | Palmer, MA,
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Answered and resolved customer questions and concerns.
  • Utilized security, safety and loss prevention strategies during shifts.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Stocked displays with new and transferred merchandise.
  • Stocked, priced, front-faced and rotated merchandise.
  • Ordered and shelved weekly sale items for customers.
  • Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Offered product samples, answered questions and suggested products.
  • Checked in deliveries and signed off on products received.
  • Maintained knowledge of current product locations.
  • Safely operated manual and electric pallet jacks.
  • Arranged and stocked department displays.
  • 10 years merchandising experience.
  • Checked out customers and bagged items quickly.
  • Greeted guests in a pleasant and courteous manner.
  • Kept carpets and floor clear of debris.
  • Consistently received a 100% rate of customer satisfaction.
  • Restocked shelves and prepared expired drugs for return.
  • Prepared medication labels with item name and quantity.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Translate from Spanish to English to answer customers questions.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
07/2007 to 05/2021 Shift Supervisor Global Aviation Services | Denver, CO,
  • Dispense lottery tickets
  • Ensured proper age of customers for alcohol and cigarettes.
  • Tracked inventory and reordered items.
  • Restocked food and beverage area.
  • Promptly attended to gas spills and accidents.
  • Prepared daily records of food and gas sales.
  • Processing gas and amenities payments.
  • Maintained visually appealing and effective displays for the entire store.
  • Served as company's bilingual English and Spanish Customer Service Representative.
  • Processed an average of 400 transactions each day in a timely manner.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Sought opportunities to up-sell and add-on additional merchandise.
  • Managed cash stock and inventory balances accurately.
  • Recommended, selected and helped locate merchandise based on customer needs.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Interacted with customers and sales representantives to expedite orders.
  • Processed all sales transactions accurately and in a timely fashion.
  • Stocked and rotated inventory regularly.
  • Organized the store by returning all merchandise to its proper place.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Computed accurate sales prices for purchase transactions.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Assisted customers in finding out-of-stock items.
  • Built and maintained effective relationships with peers and upper management.
  • Processed merchandise returns and exchanges.
  • Worked as team member, performing cashier duties, product assistance and cleaning.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Applied security, safety and loss prevention strategies during shifts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
02/2015 to 10/2016 Supervisor Garden City Laundry/Car Wash | City, STATE,
  • Loaded and unloaded washers and dryers according to correct operating instructions.
  • Cleaned and assisted with preventive maintenance of washers, dryers and other equipment.
  • Transported soiled laundry to washers to be cleaned.
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Handled guest complaints, maintaining a positive dining experience for all restaurant patrons.
  • Resolved guest complaints.
  • Maintained all equipment in car wash and self-service areas, including vacuums, and pressure washers.
  • Maintenance on Car Wash stalls and making sure they were clean.
  • Keept out side clean and free off trash.
Expected in 2008 High School Diploma | Chester W. Nimitz Senior High School, Houston, TX GPA:

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Resume Overview

School Attended

  • Chester W. Nimitz Senior High School

Job Titles Held:

  • Store Manager- Jan 2021-Current
  • Shift Supervisor
  • Supervisor


  • High School Diploma

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