Store Manager skilled with extensive experience in retail management, sales and delivering results. Possesses excellent leadership skills and multi-tasking strengths. Experienced and adept at problem solving, delivering world class customer service and hiring and training hardworking, quality staff. Very experienced at communicating company missions, projects, programs and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.
Consistently exceeded yearly sales targets and operational profit.
Awarded “Top Profit Store Manager” for the Pac South Region (82 stores) in 2011
Developed and implemented new loss prevention methods which resulted in decreasing shrink for 5 years in a row form 1.83% to 0.80%
Increased the Voice of the Customer ratings 4 years in a row.
Developed many entry-level associates into leadership positions and promoted 9 Dept Supervisors to Assistant Store Manager in 6 years and 2 Assistant Store Manager to Storer Manager.
Became one of the primary trainers of Advanced Training for Assistant Store Managers and High Potential Dept Supervisors across the Region.
Oversee daily operations $74M, 300-employee, direct all departments (hard lines, soft lines, specialty lines and perishable lines); encorporate sound merchandising and loss control strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and P&L results.
Excelled in building and motivating management and hourly teams. Developed many entry-level associates to leadership positions and quickly became one of the primary trainers of new store managers and Assistant Store Managers in the district.
Responsible for the hiring, staffing and overseeing the scheduling for driving world class customer service.
Raised the Voice of the Customer rating for Customer Service for the last 3 years.
Responsible for delivery, execution and security of the Top Secret Codes for "Friend or Foe" for the aircraft during the Desert Shield/Storm. Awarded the Navy Achievement Medal (3rd) for outstanding performance. Drill Instructor and Senior Hand to Hand Close Combat Instructor at MCRD San Diego from 1984 to 1989 where I was awarded the Navy Achievement Medal for outstanding performance and leadership.
Joe McFarland, President Western Division Home Depot 770-433-8211
Tim Jenkins, District Manager, District 25 714-345-8252
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