Flexible, results-oriented Manager offering focused leadership and a solid foundation of knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Accomplishments
Managed a store that exceeded company expectations in every category during at least 2 quarters of the last 5 years.
Skills
Supply Ordering and Management
Staffing and Sales Reporting
Monitoring Food Preparation
Investigating Complaints
Anticipating Problems
Delegating Assignments and Tasks
Staff Scheduling
Performance Improvement
Labor and Overhead Cost Estimation
Health Code Compliance
Fire Safety Regulations
Equipment Maintenance
Database Interface and Query Software
Employee Performance Evaluations
Payroll Submission
Marketing and Advertising
Customer Retention
Accounts Payable and Accounts Receivable
Strategic Goals
Work Assignments
Strategic Methods
Profit and Loss Reporting
Customer Service Best Practices
Employee Presentations
Expenditure Authorization
Community Events
Inventory Control Processes
Payroll Administration
Restaurant Operation
Intuit QuickBooks
Thorough Knowledge of Product
Operations and Procedural Knowledge
Disciplinary Action
Guest Relations
Reconciling Differences
Suggestive Selling
Patron Satisfaction
Exhibit Knowledge
Organization and Prioritization
Expense Tracking
Strategic Forecasting
Equipment Preparation
Guest Inquiries
Reading Comprehension
Strategic Vision
Vendor Negotiations
Employee Support
Waste Reduction
Microsoft Publisher
Counseling Techniques
Work Planning and Prioritizing
Compliance Requirements
Contact Management Systems
Social Media Platforms
Inventory Management Software
Calendar and Scheduling Software
Food Sales and Promotion
Legal Standards
Persuasive Negotiations
POS Inventory System Operation
Catering Services
Calm and Pleasant Demeanor
Goal Attainment
Budget Administration
Billing and Payment Processing
Team Meetings
Revenue Generation
Food and Beverage Orders
Liquor Law Compliance
Continuous Quality Improvement (CQI)
Staff Management
Issue and Conflict Resolution
Managing Employee Relations
Performance Tracking and Evaluations
Administration and Reporting
Invoice Reconciliation
Reconciling Cash Drawers
Supplier Relations
Overseeing Employees
Job Assignments
Complex Problem-Solving
Employee Support
Waste Reduction
Microsoft Publisher
Counseling Techniques
Work Planning and Prioritizing
Compliance Requirements
Contact Management Systems
Social Media Platforms
Inventory Management Software
Calendar and Scheduling Software
Facilities Planning
Food Sales and Promotion
Legal Standards
Persuasive Negotiations
POS Inventory System Operation
Catering Services
Calm and Pleasant Demeanor
POS Terminal Operations
Goal Attainment
Budget Administration
Billing and Payment Processing
Team Meetings
Revenue Generation
Managing Reservations and Large Parties
Food and Beverage Orders
Liquor Law Compliance
Continuous Quality Improvement (CQI)
Work History
03/2016 to 11/2022
Store ManagerChip Cookies – Riverton, UT,
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Approved regular payroll submissions for employees.
Rotated merchandise and displays to feature new products and promotions.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
03/2006 to 02/2016
Department ManagerVt Hackney, Inc – Washington, NC,
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Communicated with managers of other departments to maintain transparency.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
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