Reliable Store Manager with 12 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Skills
Store opening and closing procedures
Store operations oversight
Employee supervision and motivation
Reliable
Retail inventory management
Education and Training
RoadmasterTampa, FL, Expected in 09/2006 – –CDL With Hazmat And Tankers:CDL - GPA:
Marion Technical CollegeOcala, FLExpected in 01/2008 – –GED: - GPA:
Experience
Carrier Enterprise - Store Manager Garland, TX, 02/2010 - Current
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Helped customers by answering questions and locating merchandise.
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