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Store Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished and energetic Manager with a solid history of achievement in the Customer and Food Service Industries. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include: Hiring, Training and Maximizing Sales growth, Administration and Management Judgment and Decision Making ,Active Listening, Critical Thinking, Management of Personnel Resources, Operation Monitoring, Education and Training

Skills
  • Relationship building and Management
  • Team leadership and coaching
  • Training and Development
  • Management of Personnel Resources
  • Active and Critical Thinking
  • Judgment and Decision Making
  • Operation Monitoring
Work History
Store Manager, 11/2020 to Current
Bridgestone Corporation West Chester, PA,
  • Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Review and monitor scheduling, purchases and other expenses to maintain quarterly budget.
  • Perform statistical analyses to gather data for operational and forecast team needs.
  • Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Review performance data to monitor and measure productivity, goal progress and activity levels.
  • Evaluate suppliers to maintain cost controls and improve operations.
  • Manage inventory control, cash control and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promote team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Interview, Hire and Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Store Manager, 10/2019 to 11/2020
Bridgestone Corporation Wilmington, NC,
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Created work schedules according to sales volume, number of employees and budgeted payroll.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Protected store from loss or theft by adhering to and enforcing clear security policies.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Directed construction of product displays on a bi-weekly basis, following corporate planograms, promotions and seasonal trends.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Interview, Hire and Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Store Manager, 04/2013 to 09/2019
Exos Frisco, TX,
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Inventory stock on a daily, weekly, monthly and quarterly basis and reorder when inventory drops to a specified level.
  • Review inventory and sales records to prepare reports for upper management.
  • Establish and implement policies, goals, objectives, and procedures for the employees.
  • Confer with company officials to develop methods and procedures to increase sales and promote business.
  • Prepare monthly budgets in order to forecast hours and product levels for the month.
  • Plan, organize and set weekly special displays in order to maximize sales.
  • Hire, train and perform yearly reviews on all members of the team.
  • Instruct staff on how to handle difficult and complicated situations.
  • Enforce safety, health, and security rules.
General Manager, 07/2009 to 03/2013
Sorrel River Ranch Palm Beach, FL,
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Monitor compliance with health and fire regulations regarding food preparation and serving.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Investigate and resolve complaints regarding food quality or service.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Schedule and receive food deliveries, checking delivery contents to verify product quality and quantity,
  • Maintain food and equipment inventories and keep inventory records.
  • Order and purchase equipment and supplies.
  • Schedule staff hours and assign duties.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
  • Review work procedures and operational problems to determine ways to improve service, performance, and safety.
Restaurant Manager, 08/2008 to 06/2009
Company Name City, State,
  • Provide customer service by greeting and assisting customers, and responding to customer inquires and complaints,
  • Monitor employee and patron activities to ensure liquor regulations are obeyed.
  • Investigate and resolve complaints regarding food quality or service.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Schedule and receive beverage deliveries, checking delivery contents to verify product quantity and quality.
  • Estimate liquor, wine and other beverage consumption to anticipate amounts to be purchased or requisitioned.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Plan menus alongside the Executive Chef and food utilization based on anticipated number of guests, nutritional value, palatability, popularity and costs.
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
  • Organize and direct worker training programs, resolve personnel issues, hire new staff and evaluate employee performance.
Education
Bachelor of Arts: , Expected in 2004
to
Mercyhurst University - Erie, PA
GPA:
Hotel,Restaurant and Institutional Management
Affiliations
Member, Hotel Management Association Chapter. President of Professional Convention Management Association Chapter Senior Year.

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Resume Overview

School Attended
  • Mercyhurst University
Job Titles Held:
  • Store Manager
  • Store Manager
  • Store Manager
  • General Manager
  • Restaurant Manager
Degrees
  • Bachelor of Arts

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