Store Manager resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Accomplished and energetic Manager with a solid history of achievement in the Customer and Food Service Industries. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include: Hiring, Training and Maximizing Sales growth, Administration and Management Judgment and Decision Making ,Active Listening, Critical Thinking, Management of Personnel Resources, Operation Monitoring, Education and Training
Skills
Relationship building and Management
Team leadership and coaching
Training and Development
Management of Personnel Resources
Active and Critical Thinking
Judgment and Decision Making
Operation Monitoring
Work History
11/2020 to CurrentStore ManagerBridgestone Corporation | West Chester, PA,
Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Review and monitor scheduling, purchases and other expenses to maintain quarterly budget.
Perform statistical analyses to gather data for operational and forecast team needs.
Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Review performance data to monitor and measure productivity, goal progress and activity levels.
Evaluate suppliers to maintain cost controls and improve operations.
Manage inventory control, cash control and store opening and closing procedures.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Promote team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Interview, Hire and Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
10/2019 to 11/2020Store ManagerBridgestone Corporation | Wilmington, NC,
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Created work schedules according to sales volume, number of employees and budgeted payroll.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Protected store from loss or theft by adhering to and enforcing clear security policies.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Directed construction of product displays on a bi-weekly basis, following corporate planograms, promotions and seasonal trends.
Managed inventory control, cash control and store opening and closing procedures.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Interview, Hire and Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
04/2013 to 09/2019Store ManagerExos | Frisco, TX,
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Inventory stock on a daily, weekly, monthly and quarterly basis and reorder when inventory drops to a specified level.
Review inventory and sales records to prepare reports for upper management.
Establish and implement policies, goals, objectives, and procedures for the employees.
Confer with company officials to develop methods and procedures to increase sales and promote business.
Prepare monthly budgets in order to forecast hours and product levels for the month.
Plan, organize and set weekly special displays in order to maximize sales.
Hire, train and perform yearly reviews on all members of the team.
Instruct staff on how to handle difficult and complicated situations.
Enforce safety, health, and security rules.
07/2009 to 03/2013General ManagerSorrel River Ranch | Palm Beach, FL,
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Monitor compliance with health and fire regulations regarding food preparation and serving.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Investigate and resolve complaints regarding food quality or service.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Schedule and receive food deliveries, checking delivery contents to verify product quality and quantity,
Maintain food and equipment inventories and keep inventory records.
Order and purchase equipment and supplies.
Schedule staff hours and assign duties.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
Review work procedures and operational problems to determine ways to improve service, performance, and safety.
08/2008 to 06/2009Restaurant ManagerCompany Name | City, State,
Provide customer service by greeting and assisting customers, and responding to customer inquires and complaints,
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Investigate and resolve complaints regarding food quality or service.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Schedule and receive beverage deliveries, checking delivery contents to verify product quantity and quality.
Estimate liquor, wine and other beverage consumption to anticipate amounts to be purchased or requisitioned.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Plan menus alongside the Executive Chef and food utilization based on anticipated number of guests, nutritional value, palatability, popularity and costs.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Organize and direct worker training programs, resolve personnel issues, hire new staff and evaluate employee performance.
Education
Expected in 2004Bachelor of Arts | Mercyhurst University, Erie, PAGPA: Hotel,Restaurant and Institutional Management
Affiliations
Member, Hotel Management Association Chapter.
President of Professional Convention Management Association Chapter Senior Year.
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