Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Contacted and followed up with tenants on renewal notices.
Conducted background checks on applicants.
Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
Encouraged prospective tenants to fill out applications after property tours.
Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Experienced in dealing with new construction, luxury apartments, condominiums and over-55 communities.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Prepared lease paperwork and obtained signatures and first payments from new residents.
Leasing Agent / Office Assistant , 04/2022 - 09/2022 State Of Massachusetts – Boston 51Sleeper St, MA,
Prepared lease paperwork and obtained signatures and first payments from new residents.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Contacted and followed up with tenants on renewal notices.
Encouraged prospective tenants to fill out applications after property tours.
Detailed application requirements and answered questions from prospective tenants.
Maintained accurate records of correspondence with and from tenants.
Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Used conflict resolution skills to quickly resolve issues among residents.
Store Manager / Social Media & Shopify Management , 05/2019 - 04/2022 Rod Martin's Complete Basement Systems – Winston, FL,
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Interviewed, hired and trained staff to meet company objectives.
Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Collaborated with public figures, companies and press to boost and enhance brand on social media.
Implemented updates, upgrades and patches to limit loss of service.
Reviewed information and elements regularly on websites and pages for accuracy and functionality.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met and exceeded performance goals to support long-term company growth and market dominance.
Customer Service Supervisor, 09/2014 - 04/2019 Rod Martin's Complete Basement Systems – Baltimore, MD,
Providing exceptional customer service, completion of opening and closing duties, training new hires, daily deposits, etc.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Maintained cleanliness and presentation of stock room and production floor.
Recommended, selected, located and obtained products to meet customer needs.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Resolved issues with cash registers, card scanners and printers.
Assistant Sales Manager, 12/2012 - 09/2014 Company Name – City, State,
Assisted in continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Oversaw aspects of maintenance, inventory and daily activity management.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Coached and developed store associates through formal and informal interactions.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Examined merchandise to correctly price and display products.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assistant Sales Manager, 12/2008 - 12/2012 Company Name – City, State,
Led and motivated a team of 7 employees to meet high expectations per the company; including exceptional customer service, meeting sales goals and expectations, training new hires, and maintaining a high visual standard store.
Opened and closed store, set up registers and secured cash.
Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
Oversaw office operations and maintained store compliance.
Taught new associates sales tactics and performance improvement techniques.
Education and Training
Honors Diploma: Honors Studies, Expected in 06/2011 - Charlottesville High School - Charlottesville, Va. GPA:
Completed coursework in Photography & Media, Health & Medical Science, and Psychology.
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