LiveCareer-Resume

store manager resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Driven customer service professional offering over 15 years of expertise in sales management and office administration.

Skills
  • Marketing/Merchandising
  • Time Management
  • Problem Solving
  • Organization
  • Planning
  • Decision Making
  • Leadership
  • High Level of Integrity
  • Flexible
  • Positive Outlook
  • Creative
  • Reliable
  • Enthusiastic
  • Detail Oriented
  • Ambitious
  • Profit and loss accountability
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Retail inventory management
  • Staff training and development
  • Operational budgeting
  • Recruiting and hiring
  • Schedule management
  • Store operations oversight
  • Outstanding communication skills
  • Sales professional
  • Team-oriented
  • Employee training
  • Purchasing and planning
Experience
10/2022 to 12/2022 Leasing Agent Cycle Gear Inc. | Matthews, NC,
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted background checks on applicants.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Experienced in dealing with new construction, luxury apartments, condominiums and over-55 communities.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
04/2022 to 09/2022 Leasing Agent / Office Assistant State Of Massachusetts | Boston 51Sleeper St, MA,
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Detailed application requirements and answered questions from prospective tenants.
  • Maintained accurate records of correspondence with and from tenants.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Used conflict resolution skills to quickly resolve issues among residents.
05/2019 to 04/2022 Store Manager / Social Media & Shopify Management Rod Martin's Complete Basement Systems | Winston, FL,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Interviewed, hired and trained staff to meet company objectives.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Collaborated with public figures, companies and press to boost and enhance brand on social media.
  • Implemented updates, upgrades and patches to limit loss of service.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded performance goals to support long-term company growth and market dominance.
09/2014 to 04/2019 Customer Service Supervisor Rod Martin's Complete Basement Systems | Baltimore, MD,
  • Providing exceptional customer service, completion of opening and closing duties, training new hires, daily deposits, etc.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Resolved issues with cash registers, card scanners and printers.
12/2012 to 09/2014 Assistant Sales Manager Company Name | City, State,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Examined merchandise to correctly price and display products.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
12/2008 to 12/2012 Assistant Sales Manager Company Name | City, State,
  • Led and motivated a team of 7 employees to meet high expectations per the company; including exceptional customer service, meeting sales goals and expectations, training new hires, and maintaining a high visual standard store.
  • Opened and closed store, set up registers and secured cash.
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Oversaw office operations and maintained store compliance.
  • Taught new associates sales tactics and performance improvement techniques.
Education and Training
Expected in 06/2011 to to Honors Diploma | Honors Studies Charlottesville High School, Charlottesville, Va. GPA:
  • Completed coursework in Photography & Media, Health & Medical Science, and Psychology.

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Resume Overview

School Attended

  • Charlottesville High School

Job Titles Held:

  • Leasing Agent
  • Leasing Agent / Office Assistant
  • Store Manager / Social Media & Shopify Management
  • Customer Service Supervisor
  • Assistant Sales Manager
  • Assistant Sales Manager

Degrees

  • Honors Diploma

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