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Store Manager Resume Example

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STORE MANAGER
Links
  • tylrrush321@gmail.com
Professional Summary
Skills
  • Relationship building and management
  • Order management
  • Team leadership and coaching
  • Maximizing Profitability
  • Team Leadership
  • Training and Development
  • Store Management
  • Product and Service Sales
  • Goals and Performance
  • Operations
  • Training and mentoring
  • Staff training and development
  • Vendor management
  • Strategic thinker
  • Store displays
  • Mathematical aptitude
  • POS systems
  • Team Building
  • Customer-oriented
  • Merchandising
  • Excellent customer service skills
  • Sales expertise
  • Customer Relations
  • Opening and closing procedures
Work History
Store ManagerWalgreens – Newport News , VA
  • Managed inventory control, cash control and store opening and closing procedures.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Optimized store displays and appearance via strategic merchandising.
  • Resolved customer service issues promptly.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Completed routine store inventories.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Submitted orders for new inventory.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Helped customers locate appropriate store locations of [Type] products, answered questions about products, and provided solutions for various [Type] issues.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed nightly store and team performance audits.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
ServerConcord Hospitality – Broomfield , CO
  • Greeted and maintained relationships with regular customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Delivered quality services while maintaining friendly and welcoming environment.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Prepared beverages and filled food orders for customers.
  • Took orders and delivered food items to residents in main dining room.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Built long-lasting relationships with residents.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
  • Complied with health and safety regulations, maintaining top cleanliness and organization.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked on needs of each table and retrieved additional items.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Backed up hosts by greeting guests, assigning tables and escorting to seats.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms.
  • Prepared specialty desserts for customers including [Type] and [Type].
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Oversaw proper set-up of tables to accommodate large parties.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Business Co-OwnerGVObrand Llc (Good Vibes Only) – City , STATE
  • Supported company goals through careful reinvestment of profits.
  • Held management team accountable for setting and reaching short-, mid- and long-term goals.
  • Created vision and mission for [Type] company and kept employees focused on achieving both.
  • Motivated employees to consistently improve performance through company-wide incentive plans.
  • Aligned branding initiatives and sales strategies with client goals.
  • Developed improved records management systems for leases and contracts to improve timeliness of renewals.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Drafted invoices for completed work.
Education
High School DiplomaClearwater High School - City, State
gvobeach.com

Personal business

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

62Fair
Resume Strength
  • Completeness
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Clearwater High School

Job Titles Held:

  • Store Manager
  • Server
  • Business Co-Owner

Degrees

  • High School Diploma

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