Store Manager Resume Example
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STORE MANAGER
Links
- tylrrush321@gmail.com
Professional Summary
Skills
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Work History
Store ManagerWalgreens – Newport News , VA
- Managed inventory control, cash control and store opening and closing procedures.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Optimized store displays and appearance via strategic merchandising.
- Resolved customer service issues promptly.
- Rotated merchandise and displays to feature new products and promotions.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Completed routine store inventories.
- Answered questions about store policies and concerns to support positive customer experiences.
- Exhibited excellent people skills during interaction with employees and customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Submitted orders for new inventory.
- Completed daily paperwork and computer entry of sales data as established by management.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
- Helped customers locate appropriate store locations of [Type] products, answered questions about products, and provided solutions for various [Type] issues.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed nightly store and team performance audits.
- Promoted business strategy by implementing improvements based on guest feedback.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
ServerConcord Hospitality – Broomfield , CO
- Greeted and maintained relationships with regular customers.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Delivered quality services while maintaining friendly and welcoming environment.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Prepared beverages and filled food orders for customers.
- Took orders and delivered food items to residents in main dining room.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Built long-lasting relationships with residents.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked on needs of each table and retrieved additional items.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Organized and replenished supplies at food stations to optimize team performance.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Completed efficient table resets by wiping down surfaces and refilling condiments.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
- Checked identification to enforce age regulations for alcoholic beverages.
- Backed up hosts by greeting guests, assigning tables and escorting to seats.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms.
- Prepared specialty desserts for customers including [Type] and [Type].
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Oversaw proper set-up of tables to accommodate large parties.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Business Co-OwnerGVObrand Llc (Good Vibes Only) – City , STATE
- Supported company goals through careful reinvestment of profits.
- Held management team accountable for setting and reaching short-, mid- and long-term goals.
- Created vision and mission for [Type] company and kept employees focused on achieving both.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Aligned branding initiatives and sales strategies with client goals.
- Developed improved records management systems for leases and contracts to improve timeliness of renewals.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Drafted invoices for completed work.
Education
High School DiplomaClearwater High School - City, State
gvobeach.com
Personal business
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Resume Strength
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Resume Overview
School Attended
- Clearwater High School
Job Titles Held:
- Store Manager
- Server
- Business Co-Owner
Degrees
- High School Diploma
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