Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Relationship building and management
Order management
Team leadership and coaching
Maximizing Profitability
Team Leadership
Training and Development
Store Management
Product and Service Sales
Goals and Performance
Operations
Training and mentoring
Staff training and development
Vendor management
Strategic thinker
Store displays
Mathematical aptitude
POS systems
Team Building
Customer-oriented
Merchandising
Excellent customer service skills
Sales expertise
Customer Relations
Opening and closing procedures
Work History
Store Manager, to Walgreens – Newport News, VA,
Managed inventory control, cash control and store opening and closing procedures.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Optimized store displays and appearance via strategic merchandising.
Resolved customer service issues promptly.
Rotated merchandise and displays to feature new products and promotions.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and sales targets.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
Protected store from loss or theft by setting and enforcing clear security policies.
Completed routine store inventories.
Answered questions about store policies and concerns to support positive customer experiences.
Exhibited excellent people skills during interaction with employees and customers.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Submitted orders for new inventory.
Completed daily paperwork and computer entry of sales data as established by management.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
Helped customers locate appropriate store locations of [Type] products, answered questions about products, and provided solutions for various [Type] issues.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Performed nightly store and team performance audits.
Promoted business strategy by implementing improvements based on guest feedback.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Server, to Concord Hospitality – Broomfield, CO,
Greeted and maintained relationships with regular customers.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Delivered quality services while maintaining friendly and welcoming environment.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Prepared beverages and filled food orders for customers.
Took orders and delivered food items to residents in main dining room.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Built long-lasting relationships with residents.
Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
Complied with health and safety regulations, maintaining top cleanliness and organization.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Checked on needs of each table and retrieved additional items.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Organized and replenished supplies at food stations to optimize team performance.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Completed efficient table resets by wiping down surfaces and refilling condiments.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
Kept register accurate through correct billing, payment processing and cash management practices.
Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Used cash registers and credit card machines to cash out customers, handling average sale of $[Amount] per table.
Checked identification to enforce age regulations for alcoholic beverages.
Backed up hosts by greeting guests, assigning tables and escorting to seats.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms.
Prepared specialty desserts for customers including [Type] and [Type].
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Oversaw proper set-up of tables to accommodate large parties.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Business Co-Owner, to GVObrand Llc (Good Vibes Only) – City, STATE,
Supported company goals through careful reinvestment of profits.
Held management team accountable for setting and reaching short-, mid- and long-term goals.
Created vision and mission for [Type] company and kept employees focused on achieving both.
Motivated employees to consistently improve performance through company-wide incentive plans.
Aligned branding initiatives and sales strategies with client goals.
Developed improved records management systems for leases and contracts to improve timeliness of renewals.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Managed purchasing, sales, marketing and customer account operations efficiently.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Drafted invoices for completed work.
Education
High School Diploma: , Expected in Clearwater High School - Clearwater, FL GPA:
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