store manager resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated 20 years professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Store Merchandising
Staff Supervision
Problem Anticipation and Resolution
Shift Scheduling
Multitasking and Organization
Recruiting and Hiring
Customer Service
Mathematical Calculation and Reasoning
Policies and Procedures
Verbal and Written Communication
Cash Management
Leadership
Work History
07/2016 to 04/2022Store ManagerPet Supplies Plus | Fishkill, NY,
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Approved regular payroll submissions for employees.
Rotated merchandise and displays to feature new products and promotions.
Supervised guests at front counter, answering questions regarding products.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates on product knowledge by using wide variety of training tools.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Protected store from loss or theft by setting and enforcing clear security policies.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Analyzed and interpreted store trends to facilitate planning.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Completed point of sale opening and closing procedures.
01/2002 to 07/2016Store ManagerPet Supplies Plus | Florence, KY,
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Approved regular payroll submissions for employees.
Rotated merchandise and displays to feature new products and promotions.
Supervised guests at front counter, answering questions regarding products.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates on product knowledge by using wide variety of training tools.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Protected store from loss or theft by setting and enforcing clear security policies.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Analyzed and interpreted store trends to facilitate planning.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
08/2000 to 01/2002Phone RepresentativeEnterprise Rent-A-Car | Kealakekua, HI,
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Resolved concerns with products or services to help with retention and drive sales.
Educated customers on company systems, form completion and access to services.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Engaged in learning and development opportunities to promote continued performance improvement.
Answered average of 65 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Assisted 100 customers in average 2 MINS by answering questions, responding to inquiries and handling telephone requests.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
Recommended products to customers, thoroughly explaining details.
Responded proactively and positively to rapid change.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies and services.
Cross-trained and provided back up for customer service managers.
Education
Expected in 05/2000 to to High School Diploma | Arkansas High School, Texarkana, ARGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.