LiveCareer-Resume

store manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Skills
  • Sales Promotion
  • Decision Making
  • Assignment Delegation
  • Business Leadership
  • Team Leadership
  • Recruitment and Hiring
  • Employee Motivation
  • Goal Setting
  • Performance Assessment
  • Quality Assurance
  • Verbal and Written Communication
  • Originality and Creativity
  • Budget Control
  • Staff Scheduling
  • Inventory Tracking and Management
  • Sales Coaching
  • Money Handling
  • POS Terminal Operations
  • Multitasking and Prioritization
  • Payroll Administration and Timekeeping
  • Direct Sales
  • Customer Relations
Work History
Store Manager, 04/2012 - Current
Five Below, Inc. Fayetteville, GA,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed 17 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Supervised guests at front counter, answering questions regarding products.
  • Analyzed and interpreted store trends to facilitate planning.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager, 06/2009 - 04/2012
Salvation Army Usa Appleton, WI,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Approved regular payroll submissions for employees.
Service Manager, 04/1999 - 06/2009
Atlantic Tractor Hunt Valley, MD,
  • Followed up with customers during and after installations to verify satisfaction.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Organized ongoing maintenance schedules to boost system performance.
  • Met with customers to discuss service needs and offer available solutions.
  • Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales %.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Contributed to development, implementation and execution of maintenance programs.
Education
High School Diploma: , Expected in
-
New Covenant Faith Center Learning Center - Independence, MO,
GPA:
Status -
Certifications
  • Licensed - Missouri State inspection licensed

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Resume Overview

School Attended

  • New Covenant Faith Center Learning Center

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Service Manager

Degrees

  • High School Diploma

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