Proactive Manager with work history overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
I also have been on mobile installations of hybrid batteries and dealing with customers face to face whether it be fixing a vehicle or diagnosing a problem. Customer relations are always a must and try to fit the needs of every customer.
- Issue and conflict resolution
- Contract development and management
- Capital improvement planning
- Brand management
- Systems and automation applications
- Customer service
- Relationship development
- Inventory management
- Merchandising knowledge
- Retail loss prevention
- Cash handling accuracy
- Dispute mediation
- Outgoing personality
- Reading comprehension skills
- Energetic self-starter
- Verbal/written communication
- Team player mentality
- Reliable and punctual
- Customer- and service-oriented
- Sales development
- Listening skills
- Active listening
- Excellent communication skills
Asheville, NC, 08/2020 - Current
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Generated reports to assess performance and make adjustments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
Allen Park, MI, 07/2014 - 07/2020
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Processed orders through system and coordinated product deliveries.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Sold various products by explaining unique features and educating customers on proper application.
- Offered product and service consultations and employed upselling techniques.
- Stayed up to date on store promotions, payment policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Educated customers on product and service offerings.
- Recommended optimal merchandise based on customer needs and desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Rogers, AR, 12/2015 - 06/2020
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Taught staff how to handle difficult situations with calm and professionalism.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
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Resume Overview
School Attended
- Bartlett Jr Sr High School
Job Titles Held:
- Store Manager
- Sales Associate
- Manager
Degrees
- High School Diploma
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