LiveCareer-Resume

store manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Skills
  • Employee supervision and motivation
  • Store operations oversight
  • Store opening and closing procedures
  • Team-oriented
  • Project management
  • Employee training
  • Accurate cash handling
  • Retail inventory management
  • Shift checklists
  • Employee development
  • Profit and loss accountability
  • Recruiting and hiring
  • Schedule management
  • Cross-functional team management
Education and Training
General Mclane High School Edinboro, PA Expected in 06/1986 High School Diploma : - GPA :
Edinboro University of Pennsylvania Edinboro, PA Expected in : General Studies - GPA :
Experience
Ace Cash Express Inc - Store Manager
Lubbock, TX, 08/2017 - Current
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Strengthened work flow productivity by hiring, managing, and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built customer relationships and provided superior customer service to boost sales.
  • Maintained stockroom condition to preserve product quality.
  • Developed and enforced operational improvements to reduce total losses.
Ace Cash Express Inc - Store Manager
Modesto, CA, 07/2013 - 08/2017
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Strengthened work flow productivity by hiring, managing, and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Corrected operational issues with process improvements.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built customer relationships and provided superior customer service to boost sales.
  • Maintained stockroom condition to preserve product quality.
  • Developed and enforced operational improvements to reduce total losses.
Aecom Technology Corporation - Quality Control Manager
Waterloo, IA, 03/2004 - 06/2013
  • Assisted is buying electronic parts as a sub contractor for the Navy
  • Responsible for inspecting all incoming material to ensure accuracy
  • Solely responsible for repackaging the material as per customer’s requirements
  • Responsible for invoicing and shipping all materials to customers
  • Hazmat certification achieved in order to ship hazardous materials to customers
Genovese Drug Store - Store Manager/Project Manager
City, STATE, 03/1992 - 03/2004
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Coordinated social media and marketing strategies to promote brand awareness and increase sales.
  • As project manager, opened new stores - fixtures, plan-o-grams, merchandising, hiring associates, working directly with contractors as well as vendors

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Resume Overview

School Attended

  • General Mclane High School
  • Edinboro University of Pennsylvania

Job Titles Held:

  • Store Manager
  • Store Manager
  • Quality Control Manager
  • Store Manager/Project Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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