Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Skills
Employee supervision and motivation
Store operations oversight
Store opening and closing procedures
Team-oriented
Project management
Employee training
Accurate cash handling
Retail inventory management
Shift checklists
Employee development
Profit and loss accountability
Recruiting and hiring
Schedule management
Cross-functional team management
Experience
Store Manager, 08/2017 to Current Ace Cash Express Inc – Lubbock, TX,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits, and shrinkage control.
Resolved customer problems by investigating issues, answering questions, and building rapport.
Strengthened work flow productivity by hiring, managing, and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Trained and mentored associates to teach daily tasks and procedures.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Built customer relationships and provided superior customer service to boost sales.
Maintained stockroom condition to preserve product quality.
Developed and enforced operational improvements to reduce total losses.
Store Manager, 07/2013 to 08/2017 Ace Cash Express Inc – Modesto, CA,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits, and shrinkage control.
Resolved customer problems by investigating issues, answering questions, and building rapport.
Strengthened work flow productivity by hiring, managing, and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Trained and mentored associates to teach daily tasks and procedures.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Corrected operational issues with process improvements.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Built customer relationships and provided superior customer service to boost sales.
Maintained stockroom condition to preserve product quality.
Developed and enforced operational improvements to reduce total losses.
Quality Control Manager, 03/2004 to 06/2013 Aecom Technology Corporation – Waterloo, IA,
Assisted is buying electronic parts as a sub contractor for the Navy
Responsible for inspecting all incoming material to ensure accuracy
Solely responsible for repackaging the material as per customer’s requirements
Responsible for invoicing and shipping all materials to customers
Hazmat certification achieved in order to ship hazardous materials to customers
Store Manager/Project Manager, 03/1992 to 03/2004 Genovese Drug Store – City, STATE,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Strengthened work flow productivity by hiring, managing and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Answered product questions with up-to-date knowledge of sales and promotions.
Monitored employee performance and identified performance gaps for corrective action.
Updated and maintained store signage and displays.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Trained and mentored associates to teach daily tasks and procedures.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Coordinated social media and marketing strategies to promote brand awareness and increase sales.
As project manager, opened new stores - fixtures, plan-o-grams, merchandising, hiring associates, working directly with contractors as well as vendors
Education and Training
High School Diploma: , Expected in 06/1986 General Mclane High School - Edinboro, PA GPA:
: General Studies, Expected in Edinboro University of Pennsylvania - Edinboro, PA GPA:
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