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Store Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dedicated manager with a desire by making customers feel gratifying and happy. Furthermore, I am an eager learner and will adapt to my surroundings. Experience with attaining results as well as beating goals and company satisfaction. Able to control shrinkage by providing the best customer experience, inventory management and financial leadership. Knowledgeable about recruiting, hiring, training, and motivating team.

Skills
  • Microsoft Office Expert
  • Employee Training Expert
  • Inventory Management Expert
  • Management Skills Expert
  • Retail Management Expert
  • Communication Skills Expert
  • Customer Service Expert
  • Basic Math Expert
  • Communication Skills
  • Customer satisfaction
  • Customer Service
  • Financial
  • General Manager
  • Inventory Management
  • Management Skills
  • Math
  • Retail Management
  • Safety
  • Employee Training
  • Accurate cash handling
  • Team-oriented
  • Reliable
Experience
02/2020 to Current Store Manager Lowe's Companies, Inc. | Knoxville, TN,
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Oversaw POS operations and cash management to reduce errors.
  • Restocked inventory upon shipment arrival and checked merchandise into POS to maintain accurate records.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 5 associates.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Overseeing operations every week, to determine POS error, and internal thief.
01/2011 to 08/2020 Assistant Manager/Store Manager Dynamite | Willow Grove, PA,
  • Worked with a high level of confidence and ambition.
  • Worked to achieve high customer satisfaction rates by providing optimal customer service.
  • Provided optimal assistance to the General Manager and handled a variety of tasks.
  • Encouraged employees to do their best, and increased store productivity.
  • Served as a successful leader, promoting and achieving store success.
  • Scheduled daily tasks based on immediacy and importance.
  • Worked on visual based on company approval.
  • Setting and rearranging current trends.
  • Quickly and accurately handled financial transactions of all types.
  • Trained new employees in store policy and procedures.
  • Building customers trust, while assisting their shopping experiences.
  • Completed inventory audits to identify losses and project demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
02/2010 to 01/2011 Key Holder Laz Parking | Dana Point, CA,
  • Coordinated floor moves, merchandising, display maintenance and monitored floor stock to maximize store efficiency.
  • Compiled weekly monetary reports and records for store managers.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
06/2010 to 06/2010 Cashier Target | City, STATE,
  • Mentored junior cashiers and new employees.
  • Handled all merchandise with care and packed customer bags neatly.
  • Took on extra shifts based on the needs of the store.
  • Greeted customers with a smile and encouraged feedback pertaining to their shopping experience.
  • Prevented long waits by quickly and carefully ringing up items, adding to the hassle-free experience of the customer.
  • Quickly and accurately handled financial transactions of all types.
  • Maintained up to date knowledge of all retail promotions.
  • Prevented long waits by quickly and carefully ringing up items, adding to the hassle-free experience of the customer.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education and Training
Expected in 05/2010 High School Diploma | Gaithersburg High School, Gaithersburg, MD GPA:
References

REFERENCES

Ashley Smith 240 500 4993 Icing by Claire's

Chasity Williams 301 717 7191 Justice Tyson's Corner (Former)

Jessica Longsteith 646 404 4235 Francesca's Collection (Former)

Sondeania Johnson 443 655 6778 Academic Support Coordinator

Languages

Khmer

English

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Resume Strength

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Resume Overview

School Attended
  • Gaithersburg High School
Job Titles Held:
  • Store Manager
  • Assistant Manager/Store Manager
  • Key Holder
  • Cashier
Degrees
  • High School Diploma