Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Skills
  • Store operations oversight
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Accurate cash handling
  • Reliable
  • Outstanding communication skills
  • Staff training and development
  • Operational budgeting
  • Team-oriented
  • Project management
  • Customer retention
  • Proficient in Excel and Word
  • Recruiting and hiring
  • Profit and loss accountability
Experience
05/2016 to Current
Store Manager Murphy Usa, Inc. Ellenwood, GA,
  • I have worked for The Paper Store for almost 6 years, in that time i have opened the Glastonbury location, I was there for a little over 2 years. I successfully built that team, and a partnership with local businesses and the town to create the number one sales volume business in the district, and top five for Hallmark sales in the company. I then opened the North Haven location (currently there) over 3 years ago, building a customer service focused team, who lives by our company mission statement, and are set to take the second spot in the district for tops sales. We have also been number one in the company (115 stores) for the past 2 1/2 years for % of sign-ups and transactions that have a rewards card associated with it. Our customer loyalty has, and continues to be the best in the company.
  • I worked with corporate on several projects including "I love local" a program that cross promotes local businesses with our own, and headed up the Jimmy Fund for all of our CT stores.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
03/2015 to 04/2016
Bartender Sessions Ii San Francisco, CA,
  • I worked as a bartender for Le Celier in Epcot, it was one of Disneys top 5 restaurants on property, able to change its menu daily.
  • I had to have an extensive knowledge of wine (pairings, derived region, flavor profile)
  • I had to be serve safe certified
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports for management.
  • Implemented special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Ordered inventory to meet expected demand with adequate stock.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Produced and balanced daily and weekly sales reports.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Prepared new garnishes, juices and other perishables daily.
  • Kept supplies stored in proper locations according to health code standards.
06/2013 to 02/2015
Store Manager Cumberland Farms Wells, ME,
  • Ruum is no longer in business, but it was a childrens clothing store that speacialized in clothing from birth to 14 years old. I was a store manager at the Danbury location, and later a multi unit manager for Danbury and Trumbull.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
05/2008 to 05/2013
Store Manager Cumberland Farms West Boylston, MA,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Was in charge of multiple units, but my home location was Filch's emporium in the Harry Potter area which was high volume ($250 Million+ annually) I was in charge of a staff of over 200.
  • I led the team member satisfaction committee for 2 years, conducting annual team member surveys for the whole whole park.
  • I was the manager on duty for just about 30 retail locations, I would respond to any guest service issues, or team member concerns/issues.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Education and Training
Expected in
: Business Administration And Management
Albertus Magnus College - New Haven, CT
GPA:

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School Attended

  • Albertus Magnus College

Job Titles Held:

  • Store Manager
  • Bartender
  • Store Manager
  • Store Manager

Degrees

  • Some College (No Degree)

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