Store Manager Resume Example Hollister Co

STORE MANAGER

Summary

Management professional with Seven years' experience in customer service satisfaction, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities. Talented Manager with innovative approaches to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences. Successful at building highly-motivated teams and leading cross functional teams in a fast-paced environment by providing clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with exceptional time management skills.

Skills

Proficient withMicrosoft Office applications (Word, Excel, PowerPoint, SharePoint, Outlook)
Peoplesoft- Scheduling organizer

Team-oriented
Outstanding communication skills

Experience

Hollister Co | Brea, CAStore Manager01/2017 - Current

Create and maintain a friendly and welcoming environment for customers
Prioritize, assign, and organize workflow for each day.
Provide accurate, specific and timely performance feedback through performance reports at least twice a month.
Foster an environment that encourages process improvements.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Implemented succession planning by training and developing 10 associates into leadership positions.
Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Enforced adherence to policies, standards and security protocols.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Resolved customer problems by investigating issues, answering questions and building rapport.
Fostered healthy team environments to promote collaboration and boost productivity.
Greeted and assisted all customers daily in high-traffic retailer.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Interviewed, hired, supervised and trained 60 employees and instituted mentoring program to develop skills, leadership and employee excellence.
Addressed customer inquiries and resolved complaints.
Trained all new assistant managers on store security, monetary procedures and customer service expectations.

Starbucks | Brea, CABarista10/2016 - 12/2016

Made and served café beverages with speed, quality and consistency.
Prioritized drink requests while managing interruptions.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Memorized official and off-menu preparations to serve all customer beverage desires.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Listened to customer desires and needs to recommend optimal products.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Received and accurately processed customer payments.
Provided customers with product details such as coffee blends and preparation descriptions.
Maintained highest standards of conduct and service to support company reputation.
Resolved customer disputes with tact and professionalism.
Maintained calm demeanor during high-volume periods and special events.

Michael's Arts and Crafts Store | Walnut, CASales Associate04/2013 - 08/2016

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Sold various products by explaining unique features and educating customers on proper application.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Light4life | La Verne, CAChief Operations Officer08/2015 - 12/2015

Prepared financial reports, including budgeting, and profit and loss analysis.
Utilized effective communication and active listening to meet customer service standards.
Orchestrated short and long range strategic plans to direct financial progress of business.
Developed highly effective working relationships with other departments by being positive and constructive leader.
Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.

Education and Training

University of La Verne | La Verne, CABachelor of Science in Business Administration, Management2017

Resume Overview

Companies Worked For:

Hollister Co
Starbucks
Michael's Arts and Crafts Store
Light4life

School Attended

University of La Verne

Job Titles Held:

Store Manager
Barista
Sales Associate
Chief Operations Officer

Degrees

Bachelor of Science in Business Administration, Management

Store Manager Resume Example

Resume Score: 80%

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