Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
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- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Managed inventory control, cash control and store opening and closing procedures.
- Analyzed and interpreted store trends to facilitate planning.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Analyzed and interpreted store trends to facilitate planning.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Administered compensation, benefits and performance management systems and safety and recreation programs
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Tracked and prepared quarterly reports of sales goals to management.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Area manager of the year 2020
Completion of advanced development program 2021
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Resume Overview
School Attended
- Pinole Valley High School
Job Titles Held:
- Store Manager
- Department Manager,Human Resource
- Supervisor
- Assistant Manager
Degrees
- High School Diploma
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