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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced leader offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands. Multi-talented leader consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Accomplishments
  • Sterling Pearson award 2019.
  • Coach of the year 2017 with H&M.
  • Increased sales by coaching department managers on new customer standards.
  • Promotion of total 10 colleagues (Sup,DM,VS).
  • Success in reaching two stores to store Operations.
  • Top five store as SM
  • Rank number one in Sales out of 18 stores with in district.
Skills
  • Maximizing Profitability
  • Mathematical aptitude
  • Merchandising
  • Strategic Planning/ Thinker
  • Analytical problem solver
  • Team leadership and coaching
  • Training and Development
  • Excellent customer service skills
  • Operations
  • Sales Reporting
Work History
Store Manager, 09/2017 - Current
Tractor Supply Smyrna, TN,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Department Manager, 08/2016 - 05/2017
The Tjx Companies, Inc. East Point, GA,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Continuously encouraged all employees within all department to present positive, exemplary image to customers through direct and indirect customer service
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Server, 09/2011 - 09/2012
Five Star Quality Care, Inc. Raleigh, NC,
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Data Entry Processor, 10/2009 - 12/2011
Ipsos Toronto, CA,
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Organized, sorted and checked student input data against original documents.
  • Added documents to file records and created new records to support filing needs.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Scanned documents and saved in database to keep records of essential organizational information.
Education
Bachelor of Science: General Studies/ Biology, Expected in 05/2015
-
Barry University - Miami, FL
GPA:

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Resume Overview

School Attended

  • Barry University

Job Titles Held:

  • Store Manager
  • Department Manager
  • Server
  • Data Entry Processor

Degrees

  • Bachelor of Science

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