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Store Manager Resume Example

Resume Score: 80%

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STORE MANAGER
Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Skills
  • Store opening and closing procedures
  • Store operations oversight
  • Employee supervision and motivation
  • Reliable
  • Staff training and development
  • Accurate cash handling
  • Team-oriented
  • Retail inventory management
  • Employee development
  • Recruiting and hiring
Experience
11/2017 to Current
Store ManagerAeropostale - Provo, Utah
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Oversaw POS operations and cash management to reduce errors.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 10+ associates.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
10/2015 to 10/2017
Store Managerrue21 - Provo, UT
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Oversaw POS operations and cash management to reduce errors.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
02/2009 to 10/2015
Assistant Managerrue21 - Provo, UT
  • Assisted Store Manager in evaluating employee performance and cultivating improvement initiatives.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Delegated daily tasks to team members to optimize group productivity.
04/2007 to 02/2009
Sales Associaterue21 - Provo, UT
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Offered product and service consultations and employed upselling techniques.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Reset store displays for special events and seasonal merchandise changes.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Education and Training
03/2009
High School DiplomaLandmark High School - Spanish Fork, UT
07/2020
Phlebotomist Certificate: PhlebotomyUtah School Of Phlebotomy - Provo, UT
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Aeropostale
  • rue21

School Attended

  • Landmark High School
  • Utah School Of Phlebotomy

Job Titles Held:

  • Store Manager
  • Assistant Manager
  • Sales Associate

Degrees

  • High School Diploma
    Phlebotomist Certificate : Phlebotomy

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