Highly enthusiastic customer service professional with eight years client interface experience. Store manager with a solid understanding of the dynamics in the lumber and hardware industry. I am hardworking, reliable, and dedicated in what i do
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Resolved product issues and shared benefits of new technology. Cross-trained and provided back-up for other customer service representatives when needed. Guaranteed positive customer experiences and resolved all customer complaints.
One year at La Trade Tech
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