Offering an outstanding track record of customer care and sales
excellence within high-volume environments.
World-Class Customer Service
Reports & Documentation
My biggest accomplishment would be my ability to move up with companies. I started with Blockbuster as a sales associate. Within two years I had been promoted to Assistant Store Manager. With RadioShack I was hired as an Assistant Store Manager. Within three years I had been promoted to Store Manager.
RADIOSHACKLouisville, KYStore ManagerI was hired as a ASM and promoted to GM within three years of working for the company. My primary role as GM was to beat sales plans given to me by corporate. My job duties were to maintain profitability levels. Staff the store and maintain a schedule within corporate labor allotments. Receive and send out inventory. Process cash and bank card payments. To lead a healthy and productive work environment. Maintaining the cleanliness of work areas. Upselling warranty plans and additional products.
HOOSIER STRIKE AND SPARENew Albany, INShift LeaderAs a shift leader for this company I was ultimately responsible for all operations of the center in the absence of the General Manager, including cash accountability and key control. I maintained helpful customer service through employees to ensure that each visit by a customer resulted in personalized service. I provided information on center programs and services, promotions, pricing and specials. I remained highly visible by spending a majority of my time walking the center observing employee/customer interactions and providing leadership for the staff. I also addressed customer complaints and disruptions.
AMF ROSE BOWL LANESLouisville, KYShift LeaderThe roles and responsibilities I had for AMF were very similar to that of my position with Hoosier Strike and Spare. It was once again a highly visible role where I was constantly addressing the needs of customers as well as handling all management duties when the general manager was absent. This included cash control, handling complaints, scheduling, etc.
BLOCKBUSTER VIDEOSLouisville, KYAssistant Store ManagerI originally started with this company as a sales associate and was promoted to ASM. Roles and responsibilities included cash management, running reports, managing sales, managing products, upselling, handling complaints, scheduling, etc.
Education and Training
Sullivan UniversityLouisville, KYBusiness ManagementI went to Sullivan University for a semester for business management.
Eastern High SchoolLouisville, KYHigh School Diploma