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Store Manager - Empire Scout Shop Resume Example

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STORE MANAGER - EMPIRE SCOUT SHOP
Executive Summary
To obtain an entry level management position within a corporation that will allow me to utilize my experience to acquire professional growth. Community
Professional Experience
11/2013 to Current
Store Manager - Empire Scout Shop Boys Scouts of America -Supply Division － New York, NY Current store manager for a Boy Scouts of America retail location in midtown Manhattan. Retail locations for BSA is the only "for profit" division in the BSA. Responsibilities include but not limited to store sales performance with a focus on improvement over previous year's numbers, managing a small staff of 5-6 employees, customer service, cash and credit transactions, schedules, daily reports, event planning, performance coaching and discipline, ordering supplies and/or placing custom orders, store and window maintenance, inventory and action item execution. Store is responsible for carrying everything needed to be informed and uniformed properly according to BSA standards, knowledge of program is essential for successful customer interaction and retention.
09/2011 to 10/2013
Bartender/Key/Server Carrabba's Italian Grill － Secaucus, NJ Worked in a fast paced food industry environment with a strong focus on customer satisfaction. Completed "Key" training and successfully became an extension of management. Duties included ordering taking, cash handling, customer service, food preparation; following company promotions, and Bar Mixology. As a Key, duties included managing the floor by conducting table visits, overseeing the hostess stand, dealing with customer complaints, and voiding or deleting incorrect orders taken.
09/2005 to 06/2011
Manager FedEx Office and Print － NY, NY Managed 35-40 employees in a high volume closed production center which supported 180 retail centers in the Northeast Region. Handled all center manager duties which included but were not limited to performance coaching, developing, overseeing production, deliveries, hiring, scheduling, ordering, inventory, and reports. Held monthly meetings, lead conference calls, and provided support to district managers. Established new processes to ensure the successful completion of high quality projects with a focus on efficiency. Developed relationships with retail centers to form strong partnerships which helped ensure an excellent customer experience. Set standards as leaders in 5S. Achieved positive results in an underperforming center by exceeding company establish monthly goals for an extended period of time.
09/2003 to 05/2005
Shift Leader/Server TGIFriday's － Boca Raton, FL Served food and beverages to patrons of the establishment as per menu or customer's specifications. Worked with a team of food service professionals to provide excellent customer service and experience. Handled and assisted in all closing duties by ensuring servers completed closing duties assigned which included restocking condiments, cleaning of assigned seating sections, and any FOH or BOH duties assigned.
03/2003 to 07/2003
Reprographics Specialist Merrill Corporation － NY, NY Worked with large volume copiers to complete financial printing projects. Assisted in the scanning and networking of jobs received via email. Converted files into PDF format for printing. Worked with Customer Service Reps in the completion of proofs, faxing, and assisted with clients to ensure satisfaction of completed documents and/or adjustments to documents. Answered phones and various other inter-office responsibilities.
07/2002 to 02/2003
Direct Care Counselor/Asst PSCH Health and Human Services Organization － NY, NY Habilitation Specialist Ensured care of persons residing within the care facilities by communicating information verbally and in writing to other disciplines for the purpose of giving instructions, providing feedback for quality assurance. Read, and typed document correspondences, therapeutic notes, communication logs, minutes of meetings and clinician orders. Overall, provided administrative and clinical support to the clients and clinical personal.
08/2000 to 09/2001
Administrative Assistant/Copy Tech SmithBarney － NY, NY Provided supervision of various administrative support operational sites. Supervised and managed company appointments, scheduling, confirming and/or canceling; ensuring maintenance of the filing system; handling incoming telephone calls; and other clerical responsibilities. Operated several mass reprographics equipment. Handled inventory, and billing.
Education
Business Administration Queensboro Community College － Queens, NY, US Queensboro Community College, Queens, NY Business Administration, Not Completed
Vocational Queens Vocational TrainingCenter － Bayside, NY, US Queens Vocational TrainingCenter, Bayside, NY
1995
General Equivalency Diploma General Equivalency Diploma, 1995
Affiliations
Participated in volunteer program for persons with disabilities
Presentations
Participated in conducting presentations at fundraisers with GNYC(1998)
Skills
Ordering, Inventory, Coaching, Retail, Retail Marketing, Scheduling, Customer Service, Receptionist, Retail Sales, Cash, Maintenance, Satisfaction, Cash Handling, Food Industry, Training, Closing, Food Service, Seating, Bsa, Business Systems Analysis, Credit, Customer Interaction, Event Planning, Sales, Store Sales, Reprographics, Administrative Assistant, Administrative Support, Billing, Clerical, Filing, Telephone, Clients, Clinical Support, Quality Assurance, Therapeutic, Instructor, Metrics, Ms Office, Acrobat, Adjustments, Faxing, Networking, Pdf, Printing, Scanning
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Resume Overview

Companies Worked For:

  • Boys Scouts of America -Supply Division
  • Carrabba's Italian Grill
  • FedEx Office and Print
  • TGIFriday's
  • Merrill Corporation
  • PSCH Health and Human Services Organization
  • SmithBarney

School Attended

  • Queensboro Community College
  • Queens Vocational TrainingCenter

Job Titles Held:

  • Store Manager - Empire Scout Shop
  • Bartender/Key/Server
  • Manager
  • Shift Leader/Server
  • Reprographics Specialist
  • Direct Care Counselor/Asst
  • Administrative Assistant/Copy Tech

Degrees

  • Business Administration
    Vocational
    General Equivalency Diploma

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