LiveCareer-Resume

store manager resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dependable leader bringing management experience and a willingness to take on added responsibility to meet tight deadlines. An enthusiastic team player with a strong work ethic, advanced complex problem solving skills, with exceptional communication skills that thrives on multi-tasking, and creative problem solving.

Skills
  • Relationship building and management
  • Team leadership and coaching
  • Order management
  • Maximizing Profitability
  • Training and Development
  • Store Management
  • Goals and Performance
  • Financial operations management
  • Bank deposit procedures
  • Hourly shift management
  • Operations
  • Staff training and development
  • Personnel development
  • Opening and closing procedures
  • Customer Relations
  • Team Building
Work History
02/2019 to 08/2021 Store Manager Cash Store | Clovis, NM,
  • Oversaw the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
  • Drove team performance to ensure key performance indicators (KPI's) and company goals were met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
  • In conjunction with the other field leaders, ensured that every technician was SafeTech™ certified and through training, re-training and coaching that all technicians were performing quality installs or repairs on every job.
  • Provided guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping - occasionally collaborated with marketing associates to ensure the right materials were properly displayed.
  • Provided world class customer service by responding quickly to client complaints/warranty issues.
  • Manager for 35 technicians and 7 Customer advocates at the CTU in Seattle
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Approved regular payroll submissions for employees
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
06/2018 to 11/2018 Rock Chip Repair Technician Cash Store | College Station, TX,
  • Repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
  • Repaired chips, cracks and other auto glass related issues on customer vehicles.
  • Managed work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
  • Cleaned customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
  • Safely and professionally operated a company fleet vehicle to and from customer locations.
  • All other duties as assigned.
  • Offered friendly and efficient service to customers, handled challenging situations with ease
12/2016 to 06/2018 Store Manager CosmoProf | City, STATE,
  • Interviewed job candidates and made staffing decisions
  • Counted cash drawers and made bank deposits
  • Managed staff of 4 sales associates
  • Reordered inventory when it dropped below predetermined levels
  • Instructed staff on appropriately handling difficult and complicated sales
  • Examined merchandise to verify that it was correctly priced and displayed
  • Reported to the district manager regarding all store and staff issues
  • Completed profit and loss performance reports
  • Trained and developed new associates on POS system and key sales tactics
  • Conducted store inventories annually
  • Completed $1.3 million in sales for the 2016 fiscal year.
03/2016 to 12/2016 Assistant Store Manager/Store Manager CosmoProf | City, STATE,
  • Promoted from team leader to Assistant Manager within 6 months
  • Interviewed job candidates and made staffing decisions
  • Instructed staff on appropriately handling difficult and complicated sales
  • Examined merchandise to verify that it was correctly priced and displayed
  • Completed profit and loss performance reports.
Education
Expected in to to 2016Independent Hair Stylist | , Renton, WA GPA:
Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Cut, colored and styled clients hair with precision and expertise. Styled hair for large events such as annual fashion shows and special hair expos. Assessed customer needs and gave advice about hair style and color options. Sold and promoted hair care products and cosmetics.
Expected in 05/2015 to to | , Hairdresser, Hairstylist, Tukwila, WA GPA:
Cut, colored and styled clients hair with precision and expertise. Completed safety training and certifications. Assessed customer needs and gave advice about hair style and color options. Updated customer information records to track services provided. Counted and documented opening and closing cash amounts daily.
Expected in 2013 to to | Gene Juarez Academy, Federal Way, WA GPA:
Expected in 2008 to to Associate of Arts | Criminal Justice Columbia College of Missouri, North Chicago, IL GPA:
Expected in 2006 to to | , , GPA:
Games Coordinator NAS Fallon Morale. Welfare and Recreation – Fallon, NV Conducted all sports and recreational activities on base Maintained all fields, courts, and equipment Handled any scheduling conflicts during seasons and tournaments Host to several Squadrons and fundraiser events Exceptional customer service and military bearing at all times
Expected in 08/2001 to to | , , GPA:
Boatswain Mate Third Class Petty Officer US Navy – Worldwide Prepared daily, weekly and monthly situational reports for higher headquarters. Conducted monthly and annual inventories for inventory totaling $47000. Identified and resolved equipment shortages. Coordinated the logistical movement of various soldiers from home stations to deployed theaters in San Diego, CA and destination. Directed logistical training procedures in accordance with military regulations.

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Resume Overview

School Attended

  • Gene Juarez Academy
  • Columbia College of Missouri

Job Titles Held:

  • Store Manager
  • Rock Chip Repair Technician
  • Store Manager
  • Assistant Store Manager/Store Manager

Degrees

  • 2016Independent Hair Stylist
  • Associate of Arts

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