LiveCareer-Resume

store manager resume example with 3+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

I am very dependable, reliable, professional, and I have experience in managing teams and projects and entire business'. I am a natural people person who has been successful at building connections with staff, customers and fellow managers. I am very hard working, ambitious, creative, neat, and provide employees with clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. I am knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. I am a motivational leader, strategic planner and love solving analytical problem.

Skills
  • Reliable
  • Store operations oversight
  • Process improvements
  • Employee supervision and motivation
  • Outstanding communication skills
  • Team-oriented
  • Customer service
  • Merchandising
  • Cash management
  • Issue and conflict resolution
  • Organization
  • Store opening and closing procedures
Experience
11/2017 to Current Store Manager Foot Locker Inc. | Missoula, MT,
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Processed shipments and maintained stock shelf organization.
  • Hired, trained and managed team of 15 associates, including evaluating performance and enforcing disciplinary actions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Coached and mentored associates to achieve employee promotions.
  • Built loyal customer base by delivering excellent service and stocking in-demand products, including Seasonal and Health products.
  • Oversaw daily cash register operations and cash management and kept errors at +/-3%.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Counted cash drawers and made bank deposits.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into system.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Hired and trained employees
  • Addressed customer inquiries and resolved complaints.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Prioritized sanitation, safety and health standards in work areas.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
  • Blocked and faced all products on shelves and displays to meet company policies.
to Food Server Camp Recovery | Ada, OK,
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
to Waitress Monarch Casino Black Hawk | Black Hawk, CO,
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Calculated charges, issued table checks and collected payments from customers.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Partnered with team members to efficiently serve food and beverages.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of [Number] to [Number].
  • Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
to Night Supervisor Devereux | Orlando, FL,
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Delegated daily tasks to team members to optimize team productivity.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Education and Training
Expected in 06/2010 to to High School Diploma | Colfax High School, Colfax, WA GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Colfax High School

Job Titles Held:

  • Store Manager
  • Food Server
  • Waitress
  • Night Supervisor

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: