LiveCareer-Resume

store manager resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Knowledgeable Manager with over 15 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Skills
  • Shift Scheduling
  • Policies and Procedures
  • Documentation and Reporting
  • Recruiting and Hiring
  • Multitasking and Organization
  • Cash Management
  • Verbal and Written Communication
Education and Training
Maryville High School Maryville, MO Expected in 05/1994 High School Diploma : - GPA :
ThPickens Aurora, Expected in : Administrative Assistance - GPA :
Experience
Lululemon Athletica Inc - Store Manager
Tampa, FL, 05/2022 - Current
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Retained employee tension by 30% and improved employee attendance by 75%.
  • Brought revenue up by 3%
Lululemon Athletica Inc - Store Manager
Thousand Oaks, CA, 01/2021 - 05/2022
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Increased revenue by 6%.
Lululemon Athletica Inc - Store Manager
Traverse City, MI, 02/2020 - 01/2021
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Updated and maintained store signage and displays.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Increased revenue by 13%
Lululemon Athletica Inc - Store Manager
Tulalip, WA, 08/2018 - 03/2020
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Updated and maintained store signage and displays.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Aparium Hotel Group - Banquet Manager
Tampa, FL, 06/2017 - 08/2018
  • Supervised food preparation, delivery and quality to ensure satisfaction.
  • Created schedules for food and beverage service employees.
  • Prepared and reviewed event budgets with clients and negotiated pricing.
  • Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
  • Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Hired and trained staff and new hires according to company policy and regulations.
  • Mentored and coached team of banquet setters and other event personnel.
  • Interacted with kitchen staff to plan food and beverage logistics.
  • Maintained detailed records of stock and reviewed inventory to plan events.
  • Analyzed event expenses and profit potential to inform stakeholders.
  • Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
  • Oversaw recruiting, interviews and new employee hiring.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Responded to and resolved guest issues or complaints.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
Aparium Hotel Group - Banquet Manager
Detroit, MI, 05/2013 - 06/2017
  • Supervised food preparation, delivery and quality to ensure satisfaction.
  • Created schedules for food and beverage service employees.
  • Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
  • Reviewed banquet event orders to determine room layouts and schedule staff.
  • Instructed staff on appropriate equipment disassembly and storage.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Hired and trained staff and new hires according to company policy and regulations.
  • Interacted with kitchen staff to plan food and beverage logistics.
  • Mentored and coached team of banquet setters and other event personnel.
  • Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
  • Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
  • Maintained detailed records of stock and reviewed inventory to plan events.
  • Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
  • Ordered necessary items to meet customer needs and specifications.
  • Organized and laid out buffet equipment, food displays and other items.
  • Oversaw recruiting, interviews and new employee hiring.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Hy-Vee - Catering Manager
Corydon, IA, 05/2011 - 05/2013
  • Discussed qualifications and specialties of catering teams, sharing referrals and testimonials of satisfied clients.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Worked with chefs to prepare custom menus, special meals and featured beverages.
  • Prepared and led food service training programs to teach staff various tasks.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Analyzed market trends and competitor deals for attractive proposal preparation.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Delegated work to staff, setting priorities and goals.
  • Assisted staff by serving food and beverages or bussing tables.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Explained goals and expectations required of trainees.
Borgwarner Inc. - HR Manager
Livonia, MI, 03/2004 - 04/2010
  • Coordinated workers' compensation insurance and managed claims.
  • Oversaw and monitored retirement program and enrollment.
  • Trained managers and staff on HR best practices and protocols to reduce process lags.
  • Communicated with supervisors to plan and review employee evaluations.
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Administered employee benefits and led open enrollment process, informing and coaching employees.
  • Proactively identified and solved complex HR problems that impacted operations management and business direction.
  • Recruited applicants for vacancies to fill open positions with qualified staff.
  • Created and updated personnel files by entering information in HRIS.
  • Used data and analytics to improve company processes for recruitment, selection and onboarding.
  • Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Cultivated community relations with referral agencies to maintain strong applicant flow.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Held exit interviews and documented information discussed with employees.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Anticipated and responded to emerging business needs by serving as change advocate.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Provided HR consultation services to leadership and department heads.

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Resume Overview

School Attended

  • Maryville High School
  • ThPickens

Job Titles Held:

  • Store Manager
  • Store Manager
  • Store Manager
  • Store Manager
  • Banquet Manager
  • Banquet Manager
  • Catering Manager
  • HR Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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