LiveCareer-Resume

store manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Proficient Business Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Skills
  • Relationship building and management
  • Team leadership and coaching
  • Order management
  • Maximizing Profitability
  • Training and Development
  • Store/Staff Management
  • Team Building
  • Customer Relations
  • Training and mentoring
  • Personnel development
  • Administrative skills
  • Recruitment
  • New hire training
  • Time management
  • Organizational planning knowledge
Work History
Store Manager, 09/2020 - 04/2021
Foot Locker Inc. Myrtle Beach, SC,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Developed store location from ground up by hiring and training efficient team.
  • Managed a team of five and over 200 transactions per day in a high volume location.
Service Experience Representative, 12/2019 - 09/2020
Nordstrom City, STATE,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Effective liaison between customers and internal departments.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Cross-trained and backed up other customer service managers.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Recipient of multiple positive reviews acknowledging dedication to customer service.
Clarins Business Manager, 10/2018 - 09/2019
Macy's City, STATE,
  • Promoted positive customer experience through day-to-day supervision and management of Clarins Cosmetics.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Trained new sales representatives on sales strategies and processes to reduce process gaps.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Increased overall counter sales by 10 %.
Customer Service/Special Projects Coordinator, 09/2009 - 12/2013
Overstock.com City, STATE,
  • Provided primary customer support to internal and external customers.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Conducted research and gathered key information for use in upcoming project planning.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
  • Reported regularly to managers on project progress.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Prepared varieties of different written communications, reports and documents to ensure smooth operations.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Awarded "Contact of The Month" in January 2011 out of over 250 employee prospects.
Shiseido Counter Manager, 04/2005 - 02/2006
Hecht's City, STATE,


Offered make-up tips and popular tutorials in alignment with latest trends.

  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Protected store assets and inventory via loss prevention procedures.
  • Supervised and performed human resource management functions for two subordinates.
  • Managed overstocking, restocking and inventory control procedures.
  • Optimized processes and supervised multiple employees.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained and developed personnel to improve safety, employee relations and resolve issues.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recognized sales areas needing improvement and implemented events enhancing productivity 15%.
  • Engaged prospects and customers through trade shows, seminars and workshops.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma: , Expected in 06/2001
-
Holy Cross High School - Delran, NJ,
GPA:
Status -

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Resume Overview

School Attended

  • Holy Cross High School

Job Titles Held:

  • Store Manager
  • Service Experience Representative
  • Clarins Business Manager
  • Customer Service/Special Projects Coordinator
  • Shiseido Counter Manager

Degrees

  • High School Diploma

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