store manager resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Driven manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and customer engagement.
Store Manager adept at communicating company mission and directives. Clearly explains reasons behind store policies and procedures to foster employee compliance.
Skills
Store opening and closing procedures
Process improvements
Employee supervision and motivation
Store operations oversight
Retail inventory management
Customer Service
Team-oriented
Shift checklists
Outstanding communication skills
Staff training and development
Accurate cash handling
Employee training
MS Office proficient
Reliable
Risk management
Inventory control
Scheduling master
Operational budgeting
Experience
11/2018 to Current
Store ManagerFoot Locker Inc. – Philadelphia, PA,
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Updated store pricing, signage and merchandising based on current promotions.
Prioritized sanitation, safety and health standards in work areas.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Resolved customer problems by investigating issues, answering questions and building rapport.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Delivered excellent customer service by greeting and assisting each customer.
Oversaw inventory management to minimize waste.
Enforced adherence to policies, standards and security protocols.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
08/2013 to 11/2018
Store ManagerFoot Locker Inc. – Pineville, NC,
Processed shipments and maintained stock shelf organization.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assessed, optimized and elevated operations to target current and expected demands.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Updated store pricing, signage and merchandising based on current promotions.
Prioritized sanitation, safety and health standards in work areas.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Resolved customer problems by investigating issues, answering questions and building rapport.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Assumed positions of associate and assistant manager before promotion to store manager.
Created attractive store displays to generate customer interest and boost sales.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Maintained adequate temperature and humidity in stockrooms.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
Delivered excellent customer service by greeting and assisting each customer.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Oversaw inventory management to minimize waste.
Enforced adherence to policies, standards and security protocols.
Oversaw inventory tracking, management and physical inventory counts.
Strengthened work flow productivity by hiring, managing and developing top talent.
Counted cash drawers and made bank deposits.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
01/2013 to 08/2013
Returns SupervisorPurple – Farmington, UT,
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
09/2008 to 03/2012
Heavy Equipment OperatorKinder Morgan – Williston, ND,
Followed signals from ground crew and other operators to prevent dangerous interactions or missed cues for proper materials movement.
Kept equipment properly fueled and ready for immediate use to support scheduling demands.
Protected equipment and personnel from safety concerns by noting and avoiding potential hazards like utility lines.
Maintained proficiency in different types of equipment and related attachments to meet job site requirements.
Drove tractor-trailer trucks to move equipment efficiently between job sites.
Helped construction personnel with specific job tasks.
Employed best heavy equipment operation safety practices with minimal complaints or incidents.
Performed grading and shaping land for building and finishing purposes.
Operated construction equipment, including excavators to properly grade land.
Followed the company's strict safety protocols for machinery operation and encouraged other employees to do the same.
Used front end loader's levers to move and tilt the bucket and drive it into different materials.
Followed company policies by performing thorough equipment inspections prior to and after each shift.
Confirmed that all safety protocols were adhered to and that team members followed such measures to avoid accidents and injuries.
Created holes and trenches in the ground.
Education and Training
Expected in to to
: Computer Science Southern Union State Community College - Valley, AL GPA:
Expected in 06/2008 to to
GED: Southern Union State Community College - Opelika, AL GPA:
Expected in to to
: Business Georgia Northwestern Technical College - Calhoun, GA GPA:
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