store manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skills at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Customer-oriented Store Manager offering over 9 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

I am seeking a career change outside of customer service interactions. I would love an opportunity to join your team to learn new operations. I am a fast learner and learn best with hands on experience. I am looking forward to learning a new field of study and becoming an asset to your team.

  • Operations Oversight
  • Voltage and Battery Chemistry knowledge
  • Device Repair Technician
  • Opening and closing procedures
  • Employee supervision and motivation
  • Shift checklists
  • Personable
  • Organized
  • Capable of working open to close shifts
  • Can provide physical labor regularly
  • Able to lift over 60Lbs
  • Clean driving record
  • Reliable
Store Manager, 04/2018 to Current
Ross Stores, IncLake Forest, CA,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Installed car batteries on daily basis.
  • Replaced batteries in many different devices; cell phones, watches, remotes, electronics of all kinds.
  • Made appropriate recommendations for car and boat battery applications.
  • Fixed cell phones (screen repairs and other component replacements).
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Located operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Cashier/Multi-Department Worker, 09/2016 to 03/2018
Scheels SportsSioux Falls, SD,
  • Collected payments and provided accurate change.
  • Improved the production line with organizational skills and speed while processing huge customer orders quickly and efficiently.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Wrapped items and carefully bagged purchases to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Reported pricing discrepancies to supervisor.
  • 4 hour cart shifts, in all weather (severe heat, rain and snow), required 4 times a week.
  • Maintained Clothing Department.
  • Packaged and Prepared food in Bakery and Deli.
Nanny and House Cleaning, 06/2012 to 10/2016
Local Community Individuals / NeighborCity, STATE,
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Cleaned homes following specific and detailed protocols and requests.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

Nanny skills and basic child care activities

  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Posted parents' contact information and first responder phone numbers in case of emergency situations.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Regulated children's schedules to balance rest, learning and play.
  • Washed and put away dishes and wiped down counters after meals and snacks.
  • Provided safe transportation to and from activities and events.
Lead Cashier, 08/2009 to 05/2012
PetSmartCity, STATE,
  • Processed payments for customers quickly and accurately to exceed productivity standards.
  • Helped with purchases and signed customers up for rewards program.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
  • Answered customer questions and provided store information.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education and Training
High School Diploma: , Expected in 06/2009 to Clackamas High School - Clackamas, OR

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Resume Overview

School Attended

  • Clackamas High School

Job Titles Held:

  • Store Manager
  • Cashier/Multi-Department Worker
  • Nanny and House Cleaning
  • Lead Cashier


  • High School Diploma

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