store manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Quality focused Branch Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Customer-oriented Branch Manager offering over 15 years of experience in management operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

  • Order management
  • Coaching and mentoring
  • Time management
  • Performance Evaluations
  • Customer Complaint Resolution
  • Bilingual in Spanish
  • Budgeting and P&L
  • Problem-Solving
  • Operating Procedures and Policies
  • Team Building and Leadership
  • Documentation and Reporting
  • Financial Statement Review
  • Decision Making
  • Goal Setting
  • Revenue Forecasting
  • Policy Development and Enforcement
  • Budget Control
  • Team Leadership
Store Manager, 08/2022 - Current
Titlemax, Inc. Greenville, SC,
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Managed inventory tracking and physical inventory counts to minimize loss.
Pro Sales Manager, 12/2021 - 07/2022
Lowe's Companies, Inc. Littleton, CO,
  • Tracked monthly sales to generate reports for business development planning.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Maintained professional network of potential clients and business opportunities.
  • Developed and implemented new sales strategies to update product lines
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance
Distribution Operations Manager, 10/2013 - 12/2021
Expeditors International Of Washington, Inc. Albany, NY,
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Increased revenue by 100k by working closely with online install sales quoted customers.
  • Increased weekly gross sales from $250K to $425
  • Supervised sales team of 65 people, stepping in to deliver smooth sales processes for clients.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Held weekly meetings with team s to identify techniques to overcome Productivity obstacles.
  • Offered direction and gave constructive feedback to motivate team members.
  • Achieved production goals by training new employees and incentivizing team members.
  • Supervised activities of workers engaged in receiving, storing, testing and shipping products to maintain operational efficiency.
  • Tracked goods to verify delivery timetables and effectively route to final destinations.
  • Streamlined operational efficiencies by hiring and training staff to drive growth initiatives.
  • Proactively identified and solved complex strategy problems impacting business direction.
  • Analyzed competitors' successes and failures, evaluating impact on market.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Assessed sales statistics to improve strategy and meet quotas.
  • Supported sales team members to drive growth and development.
  • Created and delivered in-depth sales presentations to potential customers.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Operations Manager, 01/2002 - 07/2013
Tory Burch Scottsdale, AZ,
  • Devised processes to boost long-term business success and increase profit levels.
  • Established positive and effective communication among store staff and organization leadership, reducing miscommunications and missed deadlines.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Reviewed shift reports to understand current numbers and trends
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Studied latest trends to add new merchandise to product lineup, improving sales revenue by 200k.
  • Assisted in recruiting, hiring and training of team members.
Landscape Operations Manager, 05/1995 - 12/2001
Company Name City, State,
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Contributed to proposal and contract development, negotiations and meetings.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education and Training
Certified Trainer Class: Construction Equipment Operation, Expected in 04/2013
Toyota Forklift of Atlanta - Atlanta, GA,
Status -
Training Certificate: Sales, Merchandising, And Marketing, Expected in 06/2002
Friedman Group Sales Manager - Burnsville, MN,
Status -
Associate of Arts: Computer Operations And Business, Expected in 06/1986
MDCC - Miami Fl,
Status -

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Resume Overview

School Attended

  • Toyota Forklift of Atlanta
  • Friedman Group Sales Manager
  • MDCC

Job Titles Held:

  • Store Manager
  • Pro Sales Manager
  • Distribution Operations Manager
  • Operations Manager
  • Landscape Operations Manager


  • Certified Trainer Class
  • Training Certificate
  • Associate of Arts

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