LiveCareer-Resume

store manager resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/elizabeth-Claire-aa418120a
Professional Summary

Proficient manager dedicated to training top-notch team members and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Skills
  • Team Leadership
  • Training and Development
  • Store Management
  • Goals and Performance
  • Team leadership and coaching
  • Excellent customer service skills
  • Financial operations management
  • Operations
  • Customer-oriented
  • Hourly shift management
  • Team Building
  • Strategic thinker
  • Customer Relations
  • Opening and closing procedures
  • Accurate money handling
  • Bank deposit procedures
  • Sales expertise
Work History
Store Manager, 07/2020 to Current
SpectrumFort Worth, TX,
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed several Assistant Store Managers successfully in fast-paced environment through proactive communication and positive feedback.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Analyzed and interpreted store trends with Serenity to facilitate planning.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Coached sales associates on product knowledge by using Serenity training tools.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Maintained strict confidentiality of bank records and client information.
  • Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
  • Maintained friendly and professional customer interactions.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Recommended loan approvals and denials based on customer loan application reviews.
Online Grocery Associate, 03/2020 to 07/2020
The WellNew York, NY,
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Loaded and unloaded orders at customer's homes or locations.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Barista, 09/2019 to 03/2020
Wegmans Food Markets, Inc.Allentown, PA,
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Educated coworkers and customers about new products.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Controlled line and crowd with quick, efficient service.
  • Complied with standards for merchandising, stocking and storing product.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Cultivated ability to recall customers' names and address each by name.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
Team Member, 10/2018 to 08/2019
Chicken ExpressCity, STATE,
  • Contributed to team success by completing jobs quickly and accurately.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Answered questions about store policies and concerns to support positive customer experiences.
Education
BFA: Studio Arts, Expected in to University of North Texas - Denton, TX,
GPA:
: , Expected in 05/2019 to Guyer High School - Denton, TX
GPA:
: , Expected in to Anderson High School - Austin, TX
GPA:

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Resume Overview

School Attended

  • University of North Texas
  • Guyer High School
  • Anderson High School

Job Titles Held:

  • Store Manager
  • Online Grocery Associate
  • Barista
  • Team Member

Degrees

  • BFA

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