LiveCareer-Resume

store manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Skills
  • Team Building and Leadership
  • Multitasking and Organization
  • Cash Management
  • Staff Supervision
  • Pricing Strategies
  • Customer Service
  • Documentation and Reporting
  • Store Operations Oversight
  • Store Opening and Closing Procedures
  • Sales Strategies
  • Store Merchandising
  • Inventory Management
  • Shift Scheduling
  • Employee Supervision and Motivation
  • Records Organization and Management
  • Cost Reduction
  • Budget Control
  • Supplier Monitoring
  • Sales Promotion
  • Goal Setting
  • Finance and Accounting Oversight
  • Sales Tracking
Education and Training
California State University, Hayward Hayward, CA, Expected in 06/2000 Bachelor of Science : Business Administration - GPA :
  • Major in Finance
  • 3.89 GPA
  • Completed coursework in accounting , finance and management
Oakland Technical High School Oakland, CA Expected in 06/1993 High School Diploma : - GPA :
Experience
Uscc Services, Llc - Store Manager
Schaumburg, IL, 01/2012 - 01/2022
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Updated and maintained store signage and displays.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Check and monitoring time cards for employees

Problem solving at cashiers for technical issues

General managing business daily basis

Honey Baked Ham - Store Supervisor
Morton Grove, IL, 05/2001 - 12/2010
  • Tracked store inventories and ordered new materials to prevent shortages.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Developed store budgets, monitored expenditures and completed financial reports.
  • Implemented security measures to prevent store theft and trespassing.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Helped each team increase business with improved approaches to planning and product line management.
  • Recorded quantities of damaged, faulty or expired items in product reports.
  • Maintained clean and organized facility to prevent accidents, damages and lost items.
  • Created successful plans to maximize profits and reduce loss.
  • Answered customer queries and complaints and provided prompt solutions.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Received store deliveries and Clairesported items to correct facility locations.
  • Increased sales by optimizing in-store promotional strategies.
  • Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
  • Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Dealt with customer complaints and rectified product and service issues.
  • Handled customer Clairesactions and balanced cash drawers.
Poulin Lumber - Cashier
Hardwick, VT, 06/1992 - 12/2000
  • Processed sales Clairesactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Helped with purchases and signed customers up for rewards program.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer questions and provided store information.
  • Verified customer age requirement for alcohol or tobacco purchases.

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Resume Overview

School Attended

  • California State University, Hayward
  • Oakland Technical High School

Job Titles Held:

  • Store Manager
  • Store Supervisor
  • Cashier

Degrees

  • Bachelor of Science
  • High School Diploma

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