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store manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Customer-oriented Store Manager offering over 30 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Skills
  • Verbal and Written Communication
  • Multitasking and Organization
  • Team Building and Leadership
  • Store Merchandising
  • Payroll Management
  • Policies and Procedures
  • Employee Supervision and Motivation
  • Recruiting and Hiring
  • Cash Management
  • Inventory Management
  • Documentation and Reporting
  • Customer Service
  • Sales Strategies
  • Quality Assurance
  • Decision Making
  • Goal Setting
  • Financial Statement Review
  • Mathematical Calculation and Reasoning
  • Business Leadership
  • Budget Control
Experience
11/2011 to 07/2022
Store Manager Playa Bowls Montclair, NJ,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
06/2007 to 11/2011
Store Manager Playa Bowls Morristown, NJ,
  • Top 5 sales volume of Company
  • Conducted Wine Gala events in Florida, Alabama and Louisiana for 300 VIP guests
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Updated and maintained store signage and displays.
04/2004 to 06/2007
Assistant Manager Motion Recruitment Santa Clara, CA,
  • Opened 10 stores in Southeast and Northern Ohio
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Managed and motivated 115 employees.
  • Assisted with planning and developing company initiatives and projects.
  • Worked closely with store manager to maintain day-to-day operations.
06/1989 to 04/2004
Store Manager Playa Bowls New Brunswick, NJ,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw Inventory management System and PRISM Inventory with daily maintenances and Monthly inventories
  • Assigned Special Project Lead for 88 stores
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education and Training
Expected in to to
High School Diploma:
Farragut High School - Knoxville, TN
GPA:
Expected in to to
Associate of Arts: Business and Managerial Economics
Roane State Community College - Harriman, TN
GPA:
Accomplishments
  • Top 40 Store Managers Presidents Club 2020 and 2021 with The Fresh Market
  • Promoted to Store Manager after 4 months in the Assistant Manager position with Food Lion

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Resume Overview

School Attended

  • Farragut High School
  • Roane State Community College

Job Titles Held:

  • Store Manager
  • Store Manager
  • Assistant Manager
  • Store Manager

Degrees

  • High School Diploma
  • Associate of Arts

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