LiveCareer-Resume

store manager resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Punctual team member with over 10 years of experience in managing team of 12 employees in grocery industry. Resourceful leader capable of remaining calm under pressure and delegating day-to-day tasks. Outstanding time management and conflict resolution skills. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring over 10 years of experience to dynamic new position. Astute employee with commitment to customer service and assistance. Reliable, attentive professional with customer service and management talents. Friendly Cashier offering more than 10 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Cheerful employee always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering 10 years of experience in customer service settings.

Skills
  • Maximizing profitability
  • Team leadership and coaching
  • Order management
  • Relationship building and management
  • Staff training and development
  • Sale expertise
  • Detail-oriented
  • Merchandising
  • Store displays
  • Product and service sales
  • Staff management
  • Customer relations
  • Opening and closing procedures
  • Accurate money handling
  • Order processing
  • Bank deposit procedures
  • POS systems
Education
Morristown West High School Morristown, TN Expected in 06/2004 High School Diploma : - GPA :
University of Pheonix Phoenix, AZ, Expected in 04/2014 Associate of Science : Criminal Justice - GPA :
Grand Canyon University Phoenix, AZ Expected in Associate of Science : Bachelors of Science in Counseling - GPA :

Still attending Grand Canyon University and working towards my Bachelors of Science in Counseling with emphasis in Addiction, Chemical Dependence and Substance Abuse.

Work History
Foot Locker Inc. - Store Manager
Puyallup, WA, 08/2013 - 11/2017
  • Rotated merchandise and displays to feature new products and promotions.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Oversaw, trained and encouraged 12 associates, promoting culture of efficiency and performance.
  • Created work schedules according to sales volume and number of employees.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Proactively identified performance gaps among associates and implemented process improvements to enhance results.
  • Kept inventories accurate with daily cycle counts and Monthly audits to identify and resolve variances.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Store Software.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to ensure optimum appeal and minimize shrinkage.
Traditions Spirits - Car Washer and Detailer
Ada, OK, 02/2012 - 04/2013
  • Inspected incoming vehicles, assessed condition and took note of any current damage prior to starting wash or detail.
  • Cleaned wash equipment after shift and confirmed proper storage.
  • Cleaned windows, mirrors, headlights, taillights and waxed and power buffed exterior.
  • Greeted customers and guided cars into washing and detailing area.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Completed vehicle inspections prior to service and after completion to assess damage.
O Charleys - Waitress
City, STATE, 11/2004 - 09/2009
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Checked-in on customers within 2 minutes of seating and periodically throughout service.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Verified up to $1000 in daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.

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Resume Overview

School Attended

  • Morristown West High School
  • University of Pheonix
  • Grand Canyon University

Job Titles Held:

  • Store Manager
  • Car Washer and Detailer
  • Waitress

Degrees

  • High School Diploma
  • Associate of Science
  • Associate of Science

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