LiveCareer-Resume

store manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Detailed professional striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.

Skills
  • Equipment cleaning and maintenance
  • Effective prioritization
  • Active listener
  • Highly motivated
  • Employee supervision and motivation
  • Store operations oversight
  • Store opening and closing procedures
  • Accurate cash handling
  • Operational budgeting
  • Shift checklists
  • Staff training and development
  • Dedicated
  • Reliable
  • Creating store processes
  • Leadership development
  • Payroll processing
  • Internal controls and audits
  • Vendor account monitoring
  • Vendor relationships
  • Invoicing and billing
Experience
Store Manager , 02/2017 - 12/2019
Spectrum Lillington, NC,
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw POS operations and cash management to reduce errors.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Store Manager , 01/2005 - 11/2017
Spectrum Mililani Town, HI,
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Implemented succession planning by training and developing eight associates into leadership positions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw all store operations wh
  • Diminished total loss by 50% by implementing effective operational improvements.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Boosted sales by 40% by cultivating customer rapport and delivering superior customer service.
  • Oversaw POS operations and cash management to reduce errors.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Implemented succession planning by training and developing 20 associates into leadership positions.
Line Cook Supervisor, 02/2020 - Current
Rocket Farm Restaurants Houston, TX,
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Kept stations stocked and ready for use to maximize productivity.
  • Oversaw food product inventory, making recommendations to Owner to streamline kitchen operations.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
Education and Training
Certificate: Medical Billing And Coding , Expected in 07/2009
-
Louisiana Technical College - Lafayette - Lafayette, LA
GPA:
Status -
Associate of Science: Accounting And Business Management, Expected in 06/2018
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Southern New Hampshire University - Hooksett, NH,
GPA:
Status -
BBA: Business Administration And ManagementBus, Expected in 02/2020
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Southern New Hampshire University - Hooksett, NH
GPA:
Status -

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Resume Overview

School Attended

  • Louisiana Technical College - Lafayette
  • Southern New Hampshire University
  • Southern New Hampshire University

Job Titles Held:

  • Store Manager
  • Store Manager
  • Line Cook Supervisor

Degrees

  • Certificate
  • Associate of Science
  • BBA

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