LiveCareer-Resume

store manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Store Manager offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands.

Skills
  • Inventory management
  • Merchandising and display
  • Products and services
  • Staff scheduling
  • Order processing
  • Mentoring and coaching
  • Operations
  • Customer service oriented
  • Strong communication skills
  • Time management
  • Budgeting and finance
  • Extremely organized
  • Data entry
  • Mathematical Calculation and Reasoning
Work History
Store Manager, 06/2019 - Current
Tempur Sealy International, Inc Russell, KY,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.er service.
Assistant Store Manager - Store Manager, 07/2017 - 05/2019
Truelieve Orlando, FL,
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Contacted other store locations to determine merchandise availability.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • In charge of store Payroll, supplies and change orders , scheduling , Policies updates, associates training, LP awareness.
  • Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
  • Monitored security and handled incidents in a calm and professional manner.
  • Coached the team on effective upselling and cross-selling methods.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Performed mandatory audits to ensure compliance in all areas were met.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Store Manager, 09/2014 - 06/2017
Truelieve Boynton Beach, FL,
  • Managed the sales organization in the store, supporting the Store Manager in the achievement of driving sales, credit, miscellaneous revenue, expense management and planned cost recovery goals.
  • Ensured that corporate programs and policies were executed in a way that maximizes store cost recovery, through superior customer services with both Associate and asset productivity.
  • Assured that all Outlet Store presentation standards were maintained at the highest possible level.
  • Completed weekly schedules according to payroll policies.
  • Trained all new managers on store procedures and policies.
  • Worked closely with the district manager to formulate and build the store brand.Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Analyzed marketing information and translated it into strategic plans.
  • Trained staff to deliver outstanding customer service.
  • Kept current on market and product trends to effectively answer customer questions.
  • Held each team member accountable for achieving brand and performance goals.
  • Recruited, hired, developed and retained retail talent for the company.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Assistant Store Manager, 02/2006 - 09/2014
Office Depot City, STATE,
  • Assisted with the merchandising process, operations and execution of store and company standards.
  • Resolved associate and customer relations concerns.
  • Proactively engaged with customers to exceed their needs and generating revenue by driving a sales culture.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Reorganized the sales floor to meet company demands.
  • Addressed customer inquiries and resolved complaints.
  • Maintained visually appealing and effective displays for the entire store.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Educated customers on product and service offerings.
Education
Bookkeeping: , Expected in 2017
-
Ashworth College - ,
GPA:
Status -
Accounting: , Expected in 2010
-
Technical Institute - ,
GPA:
Status -
Certifications

  

Quick Bookkeeping and Accounting LLC ,2017

QuickBooks 


Notary Signing Agent , 2019

Notary Public

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Resume Overview

School Attended

  • Ashworth College
  • Technical Institute

Job Titles Held:

  • Store Manager
  • Assistant Store Manager - Store Manager
  • Assistant Store Manager
  • Assistant Store Manager

Degrees

  • Bookkeeping
  • Accounting

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