Store Manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Passionate, dedicated with more than three years of experience assisting the manager with daily managerial operations, creating store schedules for employees and implementing marketing strategies to increase customer patronage, dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

  • Decision Making
  • Administrative Management
  • Training Management
  • Human Resources Oversight
  • Sales Tracking
  • Originality and Creativity
  • Mathematical Calculation and Reasoning
  • Recruitment and Hiring
  • Staff Scheduling
  • Customer Service Management
  • Performance Assessment
  • Business Leadership
  • Cost Reduction
  • Sales Promotion
  • Team Leadership
Work History
Store Manager, 02/2021 - Current
Dsw (Designer Brands Inc.) Roxbury, NJ,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Supervised guests at front counter, answering questions regarding products.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Completed point of sale opening and closing procedures.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Assistant Manager, 01/2020 - 12/2020
Servicemaster Clean Green Bay, WI,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Monitored security and handled incidents calmly.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Printing and Marketing, 10/2018 - 12/2019
The Kemtah Group North Reading, MA,
  • Conducted research to analyze customers' behavior, preferences, and purchasing habits.
  • Completed in-depth reviews of market conditions and customer preferences for similar products.
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Collaborated with external creative agencies to produce and distribute marketing materials.
  • Bolstered revenue potential by promoting and facilitating opportunities to establish guest relations and boost client retention.
  • Increased business growth outcomes by effectively collaborating with sales, service and financial departments.
  • Managed company standards for all marketing collateral and oversaw consistent application.
  • Analyzed data from previous and current marketing campaigns to improve future results.
  • Identified appropriate marketing channels and target customers for campaigns.
Associate, 06/2017 - 08/2018
Ross Dress For Less City, STATE,
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Mentored and coached other team members to meet daily sales goals.
  • Increased customer satisfaction significantly within department.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
BBA: Business Administration, Expected in
Richland College - Dallas, TX

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Resume Overview

School Attended

  • Richland College

Job Titles Held:

  • Store Manager
  • Assistant Manager
  • Printing and Marketing
  • Associate


  • BBA

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