LiveCareer-Resume

store manager resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Skills
  • Focus and Follow-Through
  • Policy Development and Enforcement
  • Quality Assurance
  • Goal Setting
  • Records Organization and Management
  • Team Leadership
  • Employee Motivation
  • Verbal and Written Communication
  • Budget Control
Education
Studium Poland, Expected in No Degree : Theatre Arts - GPA :
Liceum Poland, Expected in 05/1XXX High School Diploma : - GPA :
Accomplishments
  • Exceeded monthly store sales goals [Number] months in a row.
  • Increased sales by [Number]% by coaching department managers on new merchandising standards.
  • Supervised team of [Number] staff members.
Work History
Spectrum - Store Manager
Ormond Beach, FL, 01/2020 - Current
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Extra Space Storage - Assistant Store Manager
Lihue, HI, 01/2019 - 01/2020
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
Lg Chem - Customer Service Manager
San Jose, CA, 05/2018 - 11/2019
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Coordinated resolutions for more than [Number] daily customer inquiries while consistently achieving performance targets.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assisted customers with navigating internal [Type] systems to obtain satisfactory outcomes.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Followed through with client requests to resolve problems.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
Languages
English :
Native or Bilingual
Negotiated :
Polish :
Native or Bilingual
Negotiated :
Russian :
Limited Working
Negotiated :

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Resume Overview

School Attended

  • Studium
  • Liceum

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Customer Service Manager

Degrees

  • No Degree
  • High School Diploma

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