store manager resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Skills
Store operations oversight
Employee supervision and motivation
Store opening and closing procedures
Customer service
Program implementation
Staff training and development
Shift checklists
Outstanding communication skills
Retail inventory management
Reliable
Team-oriented
Inventory management
Project management
Sales professional
Risk management
Operational budgeting
Process improvement
Employee training
Accurate cash handling
Administrative support
Retail market knowledge
Experience
Store Manager, 10/2017 to 09/2020 Dsw (Designer Brands Inc.) – Saint Cloud, MN,
Managed inventory tracking and physical inventory counts to minimize loss.
Oversaw POS operations and cash management to reduce errors.
Contributed to merchandising ideas at team sales meetings to increase sales.
Strengthened work flow productivity by hiring, managing and developing top talent.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Translated marketing information into strategic plans for establishment.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Hired, trained, evaluated performance and enforced disciplinary actions for 35 associates.
Trained employees on store security, monetary procedures and customer service expectations.
Coached and empowered employees by creating and sharing motivational vision plans.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Mitigated regulatory risks by coordinating audits to comply with protocols.
Restocked inventory upon shipment arrival and checked merchandise into POS system to maintain accurate records.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Assessed, optimized and elevated operations to target current and expected demands.
Maintained current accounts and deposited funds to keep on-site cash low.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Resolved customer problems by investigating issues, answering questions and building rapport.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Reduced process lags by effectively managing 35 employees for productivity, efficiency and improvement.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Interviewed, hired, supervised and trained 35 employees and instituted mentoring program to develop skills, leadership and employee excellence.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Oversaw company merger to drive seamless transition and integration of operations.
Reorganized sales floor to optimize customer flow and improve product visibility.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Fostered healthy team environments to promote collaboration and boost productivity.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Rotated inventory from oldest to newest to maintain fresh stock.
Corrected operational discrepancies by developing and executing process improvements.
Interviewed, hired, supervised and trained 35 employees and instituted mentoring program to develop skills, leadership and employee excellence.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Licensed Insurance Producer, 08/2013 to 01/2014 Dsw (Designer Brands Inc.) – San Antonio, TX,
Leveraged knowledge of customer and market to sell specific programs and initiatives.
Pursued continued professional development through insurance workshops, course and webinars.
Upsold products to policyholders and potential new clients.
Analyzed customer needs and provided best options, upselling products and services.
Cultivated professional relations to establish long-term profitable partnerships.
Drove client retention by increasing savings opportunities and identifying premium discounts.
Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
Provided quick turnaround time when customers called with questions, usually within 24 hours.
Engaged customers and provided high level of service by carefully explaining details about documents.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Store Manager, 02/1990 to 08/1998 Victoria's Secret – City, STATE,
Managed inventory tracking and physical inventory counts to minimize loss.
Oversaw POS operations and cash management to reduce errors.
Contributed to merchandising ideas at team sales meetings to increase sales.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Strengthened work flow productivity by hiring, managing and developing top talent.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Translated marketing information into strategic plans for establishment.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Hired, trained, evaluated performance and enforced disciplinary actions for associates.
Trained employees on store security, monetary procedures and customer service expectations.
Coached and empowered employees by creating and sharing motivational vision plans.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Mitigated regulatory risks by coordinating audits to comply with protocols.
Restocked inventory upon shipment arrival and checked merchandise into POS system to maintain accurate records.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Assessed, optimized and elevated operations to target current and expected demands.
Maintained current accounts and deposited funds to keep on-site cash low.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Fostered healthy team environments to promote collaboration and boost productivity.
Rotated inventory from oldest to newest to maintain fresh stock.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Implemented succession planning by training and developing associates into leadership positions.
Reorganized sales floor to optimize customer flow and improve product visibility.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Corrected operational discrepancies by developing and executing process improvements.
Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Reduced process lags by effectively managing employees for productivity, efficiency and improvement.
Boosted sales by cultivating customer rapport and delivering superior customer service.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Resolved customer problems by investigating issues, answering questions and building rapport.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Education and Training
Certificate in Retail Management: Retail Management, Expected in 02/2018 to University of Houston Downtown - Houston, TX, GPA:
Producer's License: Property And Casualty Insurance, Expected in 08/2013 to Insurance Schools Inc. - Charleston, WV, GPA:
: Communications, Expected in to Alderson-Broaddus College - Philippi, WV, GPA:
High School Diploma: , Expected in 06/1987 to Buckhannon-Upshur High School - Buckhannon, WV, GPA:
Accomplishments
Developed and implemented new loss prevention methods which resulted in a reduction in shrinkage rates.
Increased checkout accuracy by improving cashier training.
Interviewed over 100 people and successfully staffed a new store.
Awarded “Top Sales Manager of the Year” in 2018, 2019, and 2020.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.