store manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
01/2015 to Present
Store Manager Dsw (Designer Brands Inc.) Savannah, GA,
  • Overall store management, supervision and policy implementation.
  • Sales, inventory, and financial manage- ment.
  • Employee staffing, training and development.
  • Customer service leadership.
  • Converted lowest producing store in the district to one of the top 4 most profitable (23 stores).
  • District leader in Customer Service scores (On-line surveys).
  • Helped grow pharmacy prescriptions 8-10% on average each month versus last year.
  • 1 in district for Sales to Payroll Hours (District average $177/hr vs my store $214/hr).
01/2012 to 01/2015
Profit Protection Manager Dsw (Designer Brands Inc.) Schererville, IN,
  • Oversee all aspects of protecting the financial assets of the resort, including the hotel.
  • Worked with the various departments to help them improve their business operationally and financially.
  • Developed and implemented 52 page PP Internal Quarterly Audit for the entire resort that David Smith thought would benefit the rest of the group.
  • Worked with PP Analyst to develop and implement a 22 page weekly PP Flash Report that included my analysis of Admissions, Retail, F&B, SEALIFE and the Hotel.
  • Developed a Daily Audit report for the Hotel's F&B and Front Desk management team to help them identify excessive refunds and charge offs.
  • Enabled the Hotel to pass their very first Internal Audit from Merlin.
  • Worked with Retail management team on implementing security measures to lower their shrink.
01/2010 to 01/2012
Store Manager Cushman & Wakefield Georgetown, TX,
  • Motivate and inspire team to deliver fresh, new and exciting merchandise on a daily basis.
  • Deliver superior customer service to enhance the shopping experience.
  • Assume total responsibility for profitability of the store's financial success.
  • Ensure company best practices are being executed for logistics, merchandising, and front end operations.
  • Manage expense control and payroll.
  • Focus staff on Loss Prevention priorities.
  • Provide training of newly hired Assistant Store Managers for the San Diego district.
  • Recorded highest annual sales for the store in 11 year history ($12.3 million; 8% over plan; 12% over LY).
  • Reduced store shrink from 1.2% to 0.8% through better communication and employee recognition.
  • 1 store in the region and #5 in the company for sales.
01/2008 to 01/2010
Store Manager/District Trainer Morgan Properties Augusta, GA,
  • Inspirational leader of two of Big Lots most profitable stores coincided.
  • Manage all operational and financial resources to achieve established goals.
  • Assume bottom line responsibility for both stores' financial health.
  • Oversee all store processes to company standards including freight flow, merchandise presentation, and reconciliation of all sales, cash and inventory transactions.
  • Perform labor scheduling and payroll processes on a weekly basis.
  • Promoted 3 times in less than 2 years (Each time to higher volume store).
  • Innovative district trainer for Store Managers and Assistant Store Managers.
01/2003 to 01/2008
Logistics Manager/District Instructor Kroger Lansing, MI,
  • Motivate and inspire large teams (Over 100 employees) to fast, efficient and accurate replenishment processes.
  • Maximize sales and profits through brand presentation, superior in-stocks, and fast, fun, and friendly teams.
  • Develop highly trained teams and promote exceptional guest service.
  • Plan and lead the teams to ensure all positions are staffed with top quality managers, supervisors, and team members.
  • Responsible for editing the weekly schedule and bi-weekly status' with departmental team leaders.
  • Radically increased sales by 14.5% over previous year (Wal-Mart opened new store 3 miles away the previous year).
  • Appointed instructor for college credited Target Business College (District trainer too).
  • Shrink specialist in reducing inventory shortage from 2.7% to 1.56%.
01/1999 to 01/2003
Sr. Financial Accountant Ockham Lima, OH,
  • Supervision of revenue accounting and cash vault operations.
  • Support the Controller and Director of Finance by providing detailed financial reports to executive staff.
  • Research and analyze financial data relevant to the park's financial performance.
  • Responsible for monthly depreciation of Fixed Assets and Sales and Use tax.
  • Business support partner for the Retail department.
  • Retail Business Support partner that was able to reduce inventory OH from $9.2 to $2.1 and close 2 offsite warehouses through creative sales promotions.
  • Radically reduced park operating costs by $2,000 a month by eliminating local bank's services and re-organizing cash vault structure (Complete set-up of cash vault, newly developed spread sheets, and training of new procedures to Admissions, Retail and F&B).
  • Main player in changing the physical structure of the Admissions back of house operations and the Cash Vault too (Cost savings to both departments and a secure location for Admissions employees to verify their end of day deposits).
01/1998 to 01/1999
  • Reconcile vendor payables and expense report GL's using SAP.
  • Maintain database problem log for Accounts Payable processors using Microsoft Access.
  • Audited purchase orders and expense reports that were processed by A/P accountants for compliance with corporate policies and FAR regulations.
01/1996 to 01/1998
Service Deli Manager COSTCO WHOLESALE City, STATE,
  • Planned, organized, and coordinated work load to ensure warehouse time and resources are being used efficiently.
  • Monitor, analyze, and make staffing adjustments to fit the needs of the business.
  • Responsible for weekly/monthly gross margin reports to compare to company budgeted goals.
  • Uphold Costco's vision to drive sales through weekly splinter meetings on ways to improve performance and profitability.
  • Sliced Service Deli inventory supply on-hand by 50% thru detailed organization of backstock.
  • Improved sales by 8.2% versus the prior year through better in-stocks during peak times.
01/1989 to 01/1996
Senior Supervisor VONS STORES, INC City, STATE,
  • Supported Store Manager with the development and direction in the execution of strategies to improve product placement and store appearance.
  • Prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are met.
  • Track, analyze and take action to improve store performance by forecasting weekly/daily sales goals and exceeding budgeted goals.
  • Instrumental in increasing the grocery department sales by $13,000 a week through strategic ordering techniques.
  • Increased merchandise flow into the store from 3 trucks to 5 trucks weekly (Company would only add trucks to the store if the store had a high, consistent carton count ordered for 3 months).
Education and Training
Expected in
BA/BS: Accounting
California State University - San Marcos,
accounting, Accounts Payable, Analyst, A/P, Audit report, bi, Controller, Customer Service, database, direction, editing, expense reports, fast, Finance, financial, analyze financial data, financial reports, Fixed Assets, Flash, Focus, forecasting, GL, hr, instructor, Internal Audit, inventory, leadership, logistics, Loss Prevention, Director, meetings, merchandising, Microsoft Access, PP, organizing, page, payables, Payroll, peak, policies, processes, processors, improve product, producing, quality, Research, Retail, Retail management, Sales, San, SAP, scheduling, spread sheets, staffing, Store Manager, store management, strategic, Supervision, surveys, tax, trainer, vision
Activities and Honors
BA/BS graduate with record of success in Retail Management, Finance and Loss Prevention at the store and corporate level. Creative and innovative out of the box problem solver with the ability to drive sales profitably, motivate diverse teams, control payroll, and consistently exceed company's KPI's.

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Resume Overview

School Attended

  • California State University

Job Titles Held:

  • Store Manager
  • Profit Protection Manager
  • Store Manager
  • Store Manager/District Trainer
  • Logistics Manager/District Instructor
  • Sr. Financial Accountant
  • Staff Accountant
  • Service Deli Manager
  • Senior Supervisor


  • BA/BS

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