Store Manager resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Reliable retail management professional with ten years in sales and progressive leadership roles. Adept at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns and boosting customer engagement to strengthen and expand business growth.
Skills
Strong communication skills
Employee training
Prior store management responsibilities
Problem solving
Organizing and prioritizing
Courteous and professional demeanor
Accurate cash handling
Organizational ability
Staff leadership
Experience
12/2017 to 12/2019Store ManagerFood City | Chilhowie, VA,
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Resolved customer problems by investigating issues, answering questions and building rapport.
Addressed customer inquiries and resolved complaints.
Delivered excellent customer service by greeting and assisting each customer.
Supervised and trained new hires.
Oversaw inventory tracking, management and physical inventory counts.
Processed shipments and maintained stock shelf organization.
Created attractive store displays to generate customer interest and boost sales.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Supervised and led a staff of five.
Created monthly schedules.
Recorded and tracked daily/monthly sales and handled deposits.
Created custom veils and accessories to match specific gowns per customer request.
07/2011 to 11/2017Store ManagerFood City | West Knoxville, TN,
Oversaw inventory tracking, management and physical inventory counts.
Processed shipments and maintained stock shelf organization.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Created attractive store displays to generate customer interest and boost sales.
Delivered excellent customer service by greeting and assisting each customer.
Resolved customer problems by investigating issues, answering questions and building rapport.
Addressed customer inquiries and resolved complaints.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Supervised and trained new hires.
Supervised and led a team of 5.
Made decisions and ran the business on behalf of the owner for over 2 years in her absence.
Recorded and tracked daily/monthly sales and handled deposits.
08/2015 to 03/2017Catering ManagerHebrew Senior Life | Randolph, MA,
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Controlled portion sizes and garnishing for optimal cost controls.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Managed and collaborated with up to 40 servers and staff members and effectively fostered team-oriented environment.
Supervised staff preparing and serving meals.
Recruited qualified staff to fill server positions.
Scheduled over 40 employees by assigning shifts.
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Carefully monitored kitchen staff to be highly efficient and produce consistent quality.
Coordinated preparation of customer meals and monitored food handling for safety purposes.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Planned, rented necessary dinnerware, and set-up reception venues ahead of the events.
Menu development for general menus and custom menus for dietary specifications.
12/2009 to 06/2011Assistant Store ManagerThe Tjx Companies, Inc. | Prosper, TX,
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Followed corporate merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Coached and developed store associates through formal and informal interactions.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Mentored team on effective upselling and cross-selling techniques.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Assessed, optimized and elevated operations to target current and expected demands.
Processed credit and debit card payments and returned proper change for cash purchases.
Achieved sales, budget and other targeted goals.
Managed alterations seamstresses and present at all alteration appointments.
Filled out and submitted seamstress payroll.
Education and Training
Expected in | General StudiesSoutheast Community College Area, Lincoln, NE, GPA:
Expected in | Food Science & TechnologyUniversity of Nebraska - Lincoln, Lincoln, NEGPA:
Expected in High School Diploma | Norris High School, Firth, NEGPA:
Accomplishments
Helped plan and organize the Cattleman's Ball 2016
Catered Cattleman's Ball 2016
Catered 2016 Rimington Awards
2002 National FFA Food Science & Technology Champion
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