Store Manager resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Skillfully control shrinkage, oversee inventory and lead financial operations for PT&E wireless. Skilled Store Manager bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets. Determined and responsible manager with more than 3 years of success boosting efficiency and streamlining procedures. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
Skills
Relationship building and management
Team leadership and coaching
Training and Development
Goals and Performance
Sales expertise
Training and mentoring
Bank deposit procedures
Customer Relations
Order management
Maximizing Profitability
Store Management
Store displays
Opening and closing procedures
Accurate money handling
POS systems
Work History
Store Manager, 12/2016 to Current Food City – Prestonsburg, KY,
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Trained new employees on proper protocols and customer service standards.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Submitted orders for new inventory.
Trained team members in successful strategies to meet operational and sales targets.
Kept orderly and accurate accounting records by monitoring sales documentation.
Improved sales process and tracking with implementation of new point of sale (POS) system.
Optimized store displays and appearance via strategic merchandising.
Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Resolved customer service issues promptly.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Prepared materials for following shift.
Answered questions about store policies and concerns to support positive customer experiences.
Examined merchandise to verify correct pricing and attractive displays.
Waitress, 08/2017 to 11/2018 Marriott International – Pittsburgh, PA,
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Checked identification to enforce age regulations for alcoholic beverages.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Prepared beverages and filled food orders for customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Cashier, 12/2015 to 08/2017 Elior – Collins, MS,
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Counted cash in register drawer at beginning and end of shift.
Answered questions about store policies and concerns to support positive customer experiences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers with special services, account updates and promotional options.
Checked completed orders for accuracy and bagged meals for easy carrying.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Maintained clean, sanitized and well-organized food preparation zones.
Performed shift change tasks each day to keep store efficient and neat.
Education
High School Diploma: , Expected in 06/2017 Connellsville Area Senior High School - Connellsville, PA GPA:
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