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store manager resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Skills
  • Focus and Follow-Through
  • Sales Promotion
  • Performance Assessment
  • Customer Service Management
  • Inventory Management
  • Recruiting and Hiring
  • Shift Scheduling
  • Cost Reduction
  • Team Building and Leadership
  • Staff Supervision
  • Store Opening and Closing
  • Multitasking and Organization
  • Sales Strategies
  • Originality and Creativity
  • Cash Management
  • Team Leadership
  • Employee Motivation
  • Training Management
  • Store Merchandising
  • Goal Setting
  • Payroll Management
Experience
07/2022 to Current
Store Manager Ace Cash Express Inc Oakland, CA,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
10/2021 to 02/2022
Store Manager Ace Cash Express Inc Oklahoma City, OK,
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Coordinated social media and marketing strategies to promote brand awareness and increase sales.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Updated and maintained store signage and displays.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
07/2013 to 10/2021
Store Manager Culvers Restaurant Green Bay, WI,
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Updated and maintained store signage and displays.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Coordinated social media and marketing strategies to promote brand awareness and increase sales.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
04/2007 to 07/2013
General Manager Company Name City, State,
  • Recruited, interviewed and hired qualified staff for open positions.
  • Led employee evaluations with constructive feedback to boost performance.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Taught alertness and security tactics to reduce theft and losses.
  • Supervised employees through planning, assignments and direction.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Created schedules and monitored payroll to remain within budget.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Designed sales and service strategies to improve revenue and retention.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Education and Training
Expected in 06/2003
High School Diploma:
Marcus High School - Flower Mound, TX
GPA:
Expected in
:
North Central Texas College - Gainesville, TX
GPA:

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Resume Overview

School Attended

  • Marcus High School
  • North Central Texas College

Job Titles Held:

  • Store Manager
  • Store Manager
  • Store Manager
  • General Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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