LiveCareer-Resume

store manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Hard-working Loss Prevention Manager with 20 years of experience in security. Adept at working with management to devise effective loss control policies and procedures. Highly attentive in monitoring premises and skilled at identifying signs to attempted theft.

Skills
  • Recruitment
  • New hire orientations
  • HR processes
  • Risk management
  • Training and mentoring
  • Team Building
  • Team Leadership
  • Scheduling
  • Staff Management
  • Performance Appraisals
  • Sales
  • Sales Goals
  • Operations Support
  • Loss prevention expertise
  • Security measures
  • Fraudulent activities investigations
  • Interviews and interrogations
  • Teamwork
  • Multitasking abilities
  • Good listening skills
  • Customer Service
  • Written Communication
Education
Windsor High School, Windsor, VT Windsor, Vermont, Expected in High School Diploma : - GPA :
Brunswick Online Brunswick , ME Online, Expected in No Degree : Paralegal Studies Certificate - GPA :
Accomplishments
  • Exceeded monthly store sales goals 12 months in a row.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 29 staff members.
  • Supervised team of 100's staff members.
  • Outstanding External performance.
  • Most valuable player in Region.
  • Outstanding Liability reduction.
  • Reid interview training.
  • Wicklander-Zulawski Interview Certificate.
  • Wicklander - Zulawski Phone Interview Certificate.
  • FBI Forensic Leadership Training.
Work History
Vitamin Shoppe Industries Inc - Store Manager
Crystal Lake, IL, 06/2019 - Current
  • Devised hiring and recruitment policies for new employees.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Protected store from loss or theft by setting and enforcing clear security policies.
Ssp Group - Loss Prevention Manager/Department Manager
Minneapolis, MN, 06/2015 - 06/2019
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Monitored paperwork procedures to prevent error-related losses.
  • Headed safety and loss prevention programs by guiding staff.
  • Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
Ollie's Bargain Outlet - Assistant Manager
Mckeesport, PA, 06/2013 - 06/2015
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Approved regular payroll submissions for employees.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
JCPenney - District Loss Prevention Manager
City, STATE, 06/1998 - 03/2012
  • Attentively monitored store's in my District and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Headed safety and loss prevention programs by guiding staff.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
  • Coordinated with mall security personnel to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Installed and maintained covert security equipment.
  • Onboarded new employees with training and new hire documentation.

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Resume Overview

School Attended

  • Windsor High School, Windsor, VT
  • Brunswick Online

Job Titles Held:

  • Store Manager
  • Loss Prevention Manager/Department Manager
  • Assistant Manager
  • District Loss Prevention Manager

Degrees

  • High School Diploma
  • No Degree

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