, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty with over 15 years of retail experience. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Skills
Store opening and closing procedures
Employee supervision and motivation
Store operations oversight
Reliable
Program implementation
Staff training and development
Employee training
Outstanding communication skills
Project management
Sales professional
Team-oriented
Operational budgeting
Root cause analysis
Retail inventory management
Schedule management
Performance improvements
Profit and loss accountability
Recruiting and hiring
Customer retention
Employee development
Financial administration
Experience
07/2017 to 03/2021Store ManagerNatural Grocers | Billings, MT,
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Resolved customer problems by investigating issues, answering questions and building rapport.
Boosted sales by 10% by cultivating customer rapport and delivering superior customer service.
Increased profits 10% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
Implemented succession planning by training and developing over 20 associates into leadership positions.
Corrected operational discrepancies by developing and executing process improvements.
Strengthened work flow productivity by hiring, managing and developing top talent.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Managed inventory tracking and physical inventory counts to minimize loss.
06/2014 to 07/2017Store ManagerNatural Grocers | Cedar Rapids, IA,
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Resolved customer problems by investigating issues, answering questions and building rapport.
Boosted sales by 10% by cultivating customer rapport and delivering superior customer service.
Increased profits 10% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
Implemented succession planning by training and developing 12 associates into leadership positions.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Corrected operational discrepancies by developing and executing process improvements.
Strengthened work flow productivity by hiring, managing and developing top talent.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
07/2011 to 06/2014Assistant Store ManagerTmx Finance Family Of Companies | Mission, TX,
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Coached and developed store associates through formal and informal interactions.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Promoted and supported strong relationships with local community organizations in surrounding area.
Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
06/2005 to 06/2011Assistant Store ManagerTmx Finance Family Of Companies | Moline Acres, MO,
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Assessed, optimized and elevated operations to target current and expected demands.
Coached and developed store associates through formal and informal interactions.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Promoted and supported strong relationships with local community organizations in surrounding area.
Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Education and Training
Expected in 07/2017Associate of Business Administration | Business Administration And ManagementUncg Early/Middle College, Greensboro, NCGPA:
Expected in | Business Administration And ManagementUniversity De Ciencias Pinar Del Rio, Cuba, GPA:
Expected in High School Diploma | Antonio Tarafa , Cuba, GPA:
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