store manager resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
I'm an Enthusiastic Store Manager with 23 years of experience supervising staff in Clothing retail and partnering with Non-Profit Organizations. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
I’m Result- driven and determined to exceed company sales goals. Successful at leveraging financial and marketing strategies to accomplish store goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and revenue.
Accomplishments
Made sales goal and Ly within the first year of taking over the store. Which led to ensemble award for the store, Ann Taylor Factory.
Promoted Co- Manager to Store Manager in Southlake Texas.
Opened new store Fort Worth.
Promoted Assistant Store Manager to Store Manager with Steinmart.
Within 1 year of taking over Steinmart the store hit 115% over their LY numbers.
Consistently achieved 102% Credit goal on year with Steinmart during Pandemic.
Helped open and set up Upscale Resale Fort Worth.
Skills
Store displays
Outgoing, confident and detail oriented.
Self-motivated
Maximizing Profitability
Goals and Performance
Great at multi-tasking
Business Leadership
Recruitment and Hiring
Human Resources Oversight
Work History
12/2020 to CurrentGeneral ManagerLife Storage | Friendswood, TX,
Engaged with customers to build rapport and loyalty.
Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Enhanced product presentation and promotional material displays, working alongside with Inventory Director and Donation specialists.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Increased sales by offering advice on purchases and promoting additional products.
Provided positive first impressions to welcome existing, new and potential customers.
Handle all social media and advertisement for store locations.
Planning and executing marketing strategies for stores.
Developing loyalty program that fits our customer base within our 2 locations.
03/2019 to 11/2020Store ManagerLife Storage | Garland, TX,
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Managed inventory control, cash control and store opening and closing procedures.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Rotated merchandise and displays to feature new products and promotions.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Promoted business strategy by implementing improvements based on guest feedback.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
Introduced new methods, practices and systems to reduce turnaround time
10/2015 to 02/2019Store ManagerVitamin Shoppe Industries Inc | Fairfax, VA,
Serves as primary partner in executing effective talent selection, conduct new employee orientation, submit background checks, utilize Workday, training, coaching, motivation and recognizing.
Provides feedback for management team regarding check-ins, individual development plans and annual performance reviews for team.
Manage all onboarding and off boarding and processes and work closely with several employees to successfully complete all processes.
Post open positions through workday and on various job boards to recruit qualified candidates.
Perform I9 processing to verify new hires employment eligibility through E-Verify system.
Processing payroll weekly.
Counsel and mentor employees and management team to provide impartial determination to employee issues and to seek effective resolution.
Work with Management team regarding promotions, transfers and other employee changes.
Sets, monitors, follow up on productivity goals for store.
Ensure service, merchandising and operational standards are met through company-defined practices and processes.
Daily interaction with all employees within company regarding various employee relations issues, company policies and procedures and answering variety of questions.
Ensure all employee files are in compliance in order to successfully fulfill all auditing requirements
.
01/2009 to 10/2015Assistant Store ManagerOld Navy | City, STATE,
Effectively train, coach and motivate employees
Writes employees development plans
Writes employees annual performance reviews
Sets, Monitors and follows up on productivity for store
Ensures service, merchandising and operational standards are met
Effectively manage receiving of all stock
Accountable for meeting store compliance audit requirements
Develops business strategies
Effectively manages human resources for store
Executes planning and mapping of merchandise and fixture placement
08/2002 to 01/2009Service an Training ManagerCompany Name | City, State,
Met with customers to discuss service needs and develop effective and practical solutions.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Designed and implemented strategic business plans to achieve growth and sales goals while managing team and building long-lasting customer relationships through our loyalty program.
Created plans and communicated deadlines to complete projects on time
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Developed and implemented performance improvement strategies and plans to promote continuous improvement
Maintained excellent attendance record, consistently arriving to work on time
Developed team communications and information for meetings
Carried out day-to-day duties accurately and efficiently
Education
Expected in 06/1999 to to High School Diploma | Killingly High School, Dayville, CTGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.