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store manager resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I am a dependable store manager who offers experience in managing inventory, teams and projects. I am a natural peoples' person who is successful at building connections with staff, customers and fellow managers to enable remarkable gains.

I set performance goals for associates and holds them accountable through ongoing and consistent coaching. The culture that I create in my buildings is a strong history of satisfying customers through top-notch service and support. I believe each of my team members should be Self-starters with the drive to continuously learn, develop and be educated to enhance success of themselves and the business.

I am successful in maintaining assigned budget by controlling expenses, growing sales and managing inventory. I am well-versed in shrinkage control, inventory management and financial leadership. I develop talented leaders with an innovative approach to serving customers and achieving business goals. I am a strong believer in maintaining business sustainability to improve and utilize OMNI channel in an ever evolving market conditions and customer preferences.

Skills
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Store operations oversight
  • Outstanding communication skills
  • Employee training
  • Retail inventory management
  • Team-oriented
  • Performance improvements
  • Recruiting and hiring
  • Sound judgment
  • Employee development
Experience
12/2018 to Current
Store Manager Belk Cartersville, GA,
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Coached and empowered employees by creating and sharing motivational vision plans.
08/2017 to 12/2018
Store Manager Belk Centerville, GA,
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Worked closely with District Manager to formulate and build store brand and strategy.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Assessed, optimized and elevated operations to target current and expected demands.
07/2015 to 08/2017
Store Manager Belk Clarksville, TN,
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Interviewed, hired, supervised and trained 20 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
12/2009 to 07/2015
Assistant Store Manager Food City Morristown, TN,
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education and Training
Expected in 10/2008 to to
Bachelor of Science: Education
Shortwood Teachers' College - Kingston, Jamaica ,
GPA:
Expected in to to
: Medical Assisting
Argosy University - Eagan , MN
GPA:

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Resume Overview

School Attended

  • Shortwood Teachers' College
  • Argosy University

Job Titles Held:

  • Store Manager
  • Store Manager
  • Store Manager
  • Assistant Store Manager

Degrees

  • Bachelor of Science
  • Some College (No Degree)

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