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store manager resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Big box-experienced store manager whose career with Fortune 500 retailers has been distinguished by accelerated advancement, and goal-surpassing performance-to-plan. Comprehensive background leading all aspects of retail operations e.g., P&L, merchandising, sales, customer service, inventory, personnel and payroll management) and extensive retail management training.

Highlights

Retail Store operations

P&L Management

Budgeting & Cost Controls

Shrink Reduction/Loss Control

Exceptional leader

Team-oriented

Recruiting and interviewing


Customer Service Excellence

Team building/Training Supervision

Inventory Management

Merchandising Strategies

Outstanding communication skills

Conflict resolution skills

Reliable


Experience
02/2003 to Current Store Manager Belk | Evans, GA,
  • Successfully led complete turnaround of Westlake, OH and Mayfield Heights, OH locations. Improved year-over-year store sales, achieved excellent customer service scores, exceeded company merchandising standards. Team moral was greatly improved, shrink levels were lowered, in the top 5% of region.
  • Created and launched program for maintaining towel room, which was an ongoing problem within region. This program was successful and adopted district and region wide.
  • Through direct leadership, Strongsville location was opened in 2009. Built team from ground up hiring 100 employees in four months.
  • Through leadership all 100 employees were competently trained in areas of customer service, merchandising, loss prevention, product knowledge.
  • Strongsville store has improved in store sales, customer service results each year.
  • Through leadership ,training, two current Store Managers were developed from Strongsville team.
02/2003 to 09/2006 Assistant Manager Regional Finance | High Point, NC,
  • Promoted to Store Manager from Assistant manager position, managed Westlake, OH store with annual sales of $7 million and 50 employees.
06/1994 to 02/2003 Store Manager Sherwin-Williams | Mooresville, NC,
  • With leadership successfully completed start-up of Middleburg Heights, OH location. Successfully hired 50 employees, led the training in areas of customer service, product knowledge, merchandising, loss prevention.
  • Middleburg Heights location was awarded Excellent Store Award in second year of operations.
  • Successfully completed near worst to first turnaround at North Olmsted, OH location. Delivered excellent customer service by greeting, assisting each customer. Reorganized sales floor to meet company demands.Trained staff to deliver outstanding customer service. Addressed, corrected sales staff communication issues in a tactful and effective manner.
  • With outstanding leadership as Store Manager, brought Parma, OH store to number 1 in sales in region. Annual sales in 2002 were in excess of $7 Million.
Education
Expected in to to | Computer Science Cuyahoga Community College, Parma, OH GPA:

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Resume Overview

School Attended

  • Cuyahoga Community College

Job Titles Held:

  • Store Manager
  • Assistant Manager
  • Store Manager

Degrees

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