store manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs. Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Executive-level Business Manager and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills. Innovative Management Specialist dedicated to boosting all areas of operations and business administration. Driven leader with proven track record of enhancing operations by conducting in-depth analyses and implementing changes yielding impactful results. Talented at developing strategies and communications to help businesses reach and engage target audiences.

  • Maximizing profitability
  • Team leadership and coaching
  • Relationship building and management
  • Order management
  • Goal-oriented
  • Bank deposit procedures
  • Staff training and development
  • Merchandising expertise
  • Detail-oriented
  • Opening and closing procedures
  • Vendor management
  • Product and service sales
  • POS systems
  • Strategic thinker
  • Accurate money handling
  • Merchandising
  • Financial operations management
  • Goals and performance
  • Systems and software programs
  • Hourly shift management
  • Staff management
  • Training and development
  • Customer relations
  • Customer-oriented
  • Store displays
  • Mathematical aptitude
  • Order processing
  • Sale expertise
  • Database management
Work History
06/2016 to 12/2019 Store Manager Belk | Dublin, GA,
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Created work schedules according to sales volume and number of employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated stock to ensure optimum appeal and minimize shrinkage.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of [Job Title]s.
07/1986 to 03/2019 Assistant Manager Regional Finance | Hampton, VA,
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored employee performance and developed improvement plans.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
02/2015 to 02/2017 Healthcare Aide Regency Centers | Raleigh, NC,
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
03/1991 to 06/1992 Property Manager Zuni Aptarmenets | City, STATE,
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Processed project change requests and performed coverage research to handle repair issues.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Distributed and followed up on tenant renewal notices.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
  • Audited files and reported any issues requiring follow-up to program manager.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Communicated with landlord regarding building and tenant issues.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
Expected in to to | Highland High School, Albuquerque, NM GPA:
Expected in 03/1987 to to GED | Albuquerque T-VI, Albuquerque, NM, GPA:
Expected in to to | CNM , Albuquerque New Mexico, GPA:
Expected in to to | Building And Proper Community College of Albuquerque New Mexico, Albuquerque, NM, GPA:

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Resume Overview

School Attended

  • Highland High School
  • Albuquerque T-VI
  • CNM
  • Community College of Albuquerque New Mexico

Job Titles Held:

  • Store Manager
  • Assistant Manager
  • Healthcare Aide
  • Property Manager


  • GED
  • Some College (No Degree)
  • Some College (No Degree)

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